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Report: #543899

Complaint Review: Voyetra Turtle Beach Inc. - Elmsford New York

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  • Reported By: Jon — santa maria California USA
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  • Voyetra Turtle Beach Inc. 150 Clearbrook Rd. Suite 162 Elmsford, New York United States of America

Voyetra Turtle Beach Inc. Turtle Beach Sent my item in to be fixed, got them back even more destroyed than they were before! Elmsford, New York

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Purchased a set of headphones from the turtle beach company about 6 months ago, worked fine and I was pleased with the quality of the product. After 6 months of use one of the wires was stripped and I had to refer to my warranty which required me to send them in. I had to pay for shipping a 13 dollar charge because they also have you send it via a trackable method to "aviod it being lost" and after watching it arrive in elmsford, come all the way back to california then go all the way back across country they said they recieved it.


After about one week i recieved the earphones back, i noticed that the microphone plug was bent but after i tested it i noticed no real damage. After a week after I had recieved my headphones back I noticed that there was static comming from one of the headphones and i found that ANOTHER wire had been stripped inside, as well as the bent microphone tip had broken off from being unplugged after each use!


I quickly sent another email back to the company explaining what had happend, (because the repaired products only have a 30 day warranty). After 4 days i recieved no reply, I sent another email and after another 4 days still no reply. So i sent a final email explaining what had happened and that this was the third time and final time i would be sending an email before i took further action.

This report was posted on Ripoff Report on 12/22/2009 05:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/voyetra-turtle-beach-inc/elmsford-new-york-10523/voyetra-turtle-beach-inc-turtle-beach-sent-my-item-in-to-be-fixed-got-them-back-even-mor-543899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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