Complaint Review: Vrotels
Vrotels Refused to refund my deposit New York New York
*Consumer Comment: Really?
May 13, I contacted Vrotels' booking agent Kim( don't know her last name) and requested a cancellation of my reservation for 5 nights in NY from June 30 - July 5 because of essential surgery on my right foot. With my request, I also enclosed my doctor's order that I can't climb any stairs for several months. Later, I found out the flat that I reserved is on 4th floor, and there is no elevator.
According to the rental contract, once payment are made, they are not refundable. Therefore, I requested another flat either has no stairs or has an elevator. Unfortunately, the replacement flat that Kim booking agent offered costs much more than I can afford. I was surprised and dismayed, to say the least.
It is unethical and illegal for a hotel business to charge consumers without providing them suitable accommodations. Because they are apparently unable to find accommodations at the same price, I am requesting a full refund.
This report was posted on Ripoff Report on 06/03/2013 11:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vrotels/internet-new-york/vrotels-refused-to-refund-my-deposit-new-york-new-york-1056164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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