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Report: #308153

Complaint Review: Wachovia Dealer Services - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: Lakewood Colorado
  • Author Confirmed What's this?
  • Why?
  • Wachovia Dealer Services P.O. BOX 25341 Santa Ana, California U.S.A.
  • Phone: 800-289-8004
  • Web:
  • Category: Loans

Wachovia Dealer Services Holding payments with crediting to my account Santa Ana California

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When we sent our payment for January 2008 it was cashed but never posted to our account. We have been given an employees name to contact in order to correct this error.

However, as of today, we have not yet received a return phone call based on our 5 messages left for her, beginning January 23, 2008. We have also left messages with the employee's supervisor. The supervisor has not returned our phone calls either.

We owe February's payment on the 14th. I am certain that they would love to call us back on the 16th so that February's will be late too. I do not consider the "Services" portion of the companies name to have any meaning thus far.

The only helpful information we have been able to find out is: our January 2008 payment is being held in an account (not related to our loan account) at Wachovia, no doubt earing interest for them, since January 7, 2008.

I am sure many of us would like to start a company that allows us to hold customers funds for over a month, not return phone messages, and earn interest without punishment. What a deal!

Valarie
Lakewood, Colorado
U.S.A.

This report was posted on Ripoff Report on 02/11/2008 10:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wachovia-dealer-services/santa-ana-california-92799/wachovia-dealer-services-holding-payments-with-crediting-to-my-account-santa-ana-californi-308153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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