Report: #756056

Complaint Review: Wachovia fraud department

  • Submitted: Thu, July 21, 2011
  • Updated: Thu, July 21, 2011
  • Reported By: Hotmess70 — Anderson South Carolina United States of America
  • Wachovia fraud department
    PO Box 563966
    Charlotte, North Carolina
    United States of America

Wachovia fraud department Kathy B, Annie Johnson, Tracey Lazy works that are not truthful Charlotte, North Carolina

Show customers why they should trust your business over your competitors...

On March 14, 2011 we had a fraudulent

charge occur on our checking account in the amount of $671.00. We filed the

fraud with the bank and the started the investigation process, we also changed

account numbers to prevent any other charges showing up. We faxed all the paper

work requested over a matter of a month as we received. Then we received a

letter telling us that the case would be closed because we did not send the

paper work in. So we re-faxed the paper work again along with the transmission

verification report (TVR) from the other faxes, this time we called to insure

that the fax was received and took the name of the person that received it.

Then two weeks later we received a letter that the case would be closed because

we did not send the requested information. So we re-faxed yet again and called

and talked with the person looking into our case to make sure the fax was received

and it was. By now, with all the faxing and re-faxing, we are into the end of

June. Then on June 30 Wachovia took the $671.00 back out of our account and

caused four checks to be returned along with NSF fees. Called the investigator

Annie Johnson several time over a two week time frame, she never returns phone

calls and was told when I did talk with her that she does not have to return

phone calls. In addition, talked with her supervisor Tracey Naylor-Collins who

also said we only call once and do not return phone calls if there is no answer

of the number we call. WHAT? Long story short, we have been told that the fraud

case is over 60 days and cannot be reopened and for us to suck it up as a

lesson learned. Lesson learned, we didnt even approve the $671 charge to our

account. Also talked with Kathy B from the Online Services Team who now refuses

to provide a name and contact information of someone outside of the fraud

department that can handle the issue. I thought that we could go about this

issue another way. Here is the email I got from Kathy B,

Mr. xxxxxxx, as I explained in an

earlier response, your case xxxxxxxxxxx

has been closed. According to Annie Johnson manager, Tracey

Naylor-Collins, the Check Card number was provided to the merchant or company where

the funds were owed. This

type of dispute must be taken up with the merchant or company, not with the


We will gladly assist you with any other questions or concerns regarding

your account; however, we will not be able to reply to additional

messages regarding this fraud case, which has been closed.

I appreciate the opportunity to address your concerns.


Kathy B

Online Services Team

We are being told that they will not communicate

with us any more concerning the matter. We are looking into legal actions

concerning this. If you bank with Wachovia or Wells Fargo you need to move it is only time before it happens to you.  
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