• Report: #1154563
Complaint Review:

Wal-Mart Money Card / GreenDot

  • Submitted: Fri, June 13, 2014
  • Updated: Fri, June 13, 2014

  • Reported By: daldinger0622 — Mesa Arizona
Wal-Mart Money Card / GreenDot
Internet USA

Wal-Mart Money Card / GreenDot Wal Mart, Green Dot, Money Pak Complete Scam to Keep Your Hard Earned Money! THANKS WAL-MART / GREENDOT! Monrovia ,SO THEY SAY, California

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 I bought a Wal-Mart Money Card from a local store so that I could do Direct Deposit with my employer.  From day ONE I have had problems with this company (GreenDot).  Now they are literally holding my money (over $500) hostage and giving me NO WAY TO ACCESS IT AT ALL!  There are MANY other reports about similar situations with this company out there, WHOS GOING TO STOP THEM??

First Thing: When you purchase this Money Card at Wal-Mart it is packaged in such a way that you can NOT read the Terms/Conditions that you are agreeing to until after you've opened the package (but you have to buy it before you can do that).  Is that illeagle or just mis-leading? My biggest problem with that was that when I purchased the card I also loaded my paycheck on to it (which they advertise the card's fee being waived if you do so) BUT THE TERMS say that you can only pull $100 out per day until your permanent card gets there. I HAD BILLS TO PAY! Customer service told me that there was nothing they could do to raise my withdrawl limit and that no managers were available.

Second Thing: Over 2 Full Weeks Go By and I have not yet recieved my permanent card in the mail.  I call customer service, the autimated system directed me to have a replacement card sent and verified that I'd have that 7-10 business days.  I call back the next day and get a live representative on the phone where they confirmed that the card was being processed and that I should have it in 7-10 business days. I asked for priority shipping but they refused, said nothing like that was available.

Third Thing: A MONTH GOES BY (Now 6/3/14) I call and talk to customer service, explain that I still have not recieved my card (and am upset by now obviously) they ask if there is an alternate address that they can send my card.  I agree to allow them to send it to my employers address, they assure me that I'll have it in 7-10 business days. 

Most Recent: I tried using my card on 6/12/14 and am declined for my purchase at a retailer.  I call customer service, first thing that happened is that the autimated system said that it could not locate my account and would hang up on me, after about 4 calls I finally get thru to a representative using other information to trick the system (not my info).  The representative told me that my there was a problem processing my replacement card on 6/3 and that it was just processed on 6/11/14 and that I should expect this card by 6/25/14.  FURTHERMORE they advised me that they CANCELED my TEMP CARD and that I would not have access to my account until my new card comes in the mail (Which I've been waiting for over 2 months now). 

The representative again saiid that no manager was available but did say that their corporate office is located in MONROVIA, CA.  I started calling around at this point. INTERESTING THING HAPPENED! I talked to the STORE MANAGER AT WALMART (# 3799 IRMA) and she told me that they've pulled these Walmart/GreenDot Cards off of their shelves due to a reason relating to FRAUD but had no more information about that.

Irma gave me a few phone numbers to get started...

Mike McClamahah (Walmart Marketing Manager) 480-917-6743

GreenDot 866-795-7597 & 800 GreenDot

Mary Ann Lutz (Mayor of Monrovia, CA) Email: maryann@lutz-co.com

Arizona Attorney General 602-542-5025

CBS 5 NEWS On Your Side 602-264-1000


This report was posted on Ripoff Report on 06/13/2014 08:32 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wal-mart-money-card-greendot/internet/wal-mart-money-card-greendot-wal-mart-green-dot-money-pak-complete-scam-to-keep-your-1154563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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