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Report: #49954

Complaint Review: Wal Mart - Brantford Ontario

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  • Reported By: Brantfrod Ontario
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  • Wal Mart 300 King George Rd. Brantford, Ontario Canada

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Went to Wal Mart store located in Brantford, Ontario. Experienced very poor customer service.

Purchased a paint by number kit-the shelf tag priced it at $7.46 but it scanned at $9.52. This product was displayed in the toy department. When I pointed this out to the cashier she forgot the most important business rule-THE CUSTOMER IS ALWAYS RIGHT-she phoned up someone to check on the price and whoever she talked to obviously did not check the shelf tag as this person said it was $9.52.

After making my purchase, I went back to the toy department to make sure I wasn't seeing things and sure enough I was not the shelf tag did say $7.46.
At this point I was very angry at the laziness displayed by the original clerk. I finally tracked down an employee and requested to speak to a manager. She said she would get one and 10 minutes later she came back with a manager in training.

I asked the manager what she thought this product would scan at and she initially agreed that it would scan at $7.46 so when I explained to her it was scanning at $9.52, she immediately corrected herself and said that because it was supposed to be displayed in the craft department and not the toy department than it was scanning correctly. She then took all the paint by number kits off the shelf to return to the craft department.

She then said she was going to do me a favour and refund the difference. Ok thanks for the favour, that just made my day. How generous of her to offer to refund the difference on their mistake. She told me to go to customer service for the refund, I told her I was on my to layaway and asked if the refund could be handled there. She replied that yes it could.

So off to layaway I go where I found out that I was lied to again, that layaway would not do that. Ok whatever.
This experience gives customer service a whole new meaning.

Debra
Brantfrod, Ontario
Canada

This report was posted on Ripoff Report on 03/20/2003 11:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wal-mart/brantford-ontario/wal-mart-rip-off-item-scanned-wrong-on-cash-register-very-poor-customer-service-brantford-49954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
23Consumer
0Employee/Owner

#23 UPDATE Employee

Pricing difference requirements

AUTHOR: Megan - (U.S.A.)

POSTED: Wednesday, August 27, 2008

First of all, I understand your frustration with the price confusion, except when it came to the cashier "forgetting" the business rule. Our cashiers are REQUIRED to call for a price check when theres a potential pricing error, just in case. For example, a few days ago, I was paged for a price check where the customer was saying a specific electric razor was on the shelf for $26, when in fact it was $245 and some change. We dont even have a tag on the shelf for $26, so its instances like this one that cause our cashiers to have to call for a price check.

It is a walmart policy though that they will give you the item for the other price if the item is stocked in the wrong place (however there has to be more than one there) Theres usually a notice of that on all registers, so once you showed them the place the items were, a customer service manager shouldve handled it for you, instead of you having to wait on a manager.

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#22 UPDATE Employee

$3.00 Off Poilcy in my Wal-Mart

AUTHOR: Josh - (U.S.A.)

POSTED: Wednesday, January 23, 2008

has been revoked, due to CONSTANT customer misuse. Our management actually cares for the employee, and are sick of the customer CONSTANTLY getting their way. They realize that we have a corporate policy to uphold, and will NOT vere offtrack. This is why we are probably one of the most profitable stores on the East Coast. If anything, with this concept of "The Customer is Right in A FEW TYPES OF INSTANCES," It seems like our customer base has increased in quality and quantity. They are looking for a store with confident employees, not ones who bend under pressure.

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#21 UPDATE Employee

$3.00 Off Poilcy in my Wal-Mart

AUTHOR: Josh - (U.S.A.)

POSTED: Wednesday, January 23, 2008

has been revoked, due to CONSTANT customer misuse. Our management actually cares for the employee, and are sick of the customer CONSTANTLY getting their way. They realize that we have a corporate policy to uphold, and will NOT vere offtrack. This is why we are probably one of the most profitable stores on the East Coast. If anything, with this concept of "The Customer is Right in A FEW TYPES OF INSTANCES," It seems like our customer base has increased in quality and quantity. They are looking for a store with confident employees, not ones who bend under pressure.

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#20 UPDATE Employee

$3.00 Off Poilcy in my Wal-Mart

AUTHOR: Josh - (U.S.A.)

POSTED: Wednesday, January 23, 2008

has been revoked, due to CONSTANT customer misuse. Our management actually cares for the employee, and are sick of the customer CONSTANTLY getting their way. They realize that we have a corporate policy to uphold, and will NOT vere offtrack. This is why we are probably one of the most profitable stores on the East Coast. If anything, with this concept of "The Customer is Right in A FEW TYPES OF INSTANCES," It seems like our customer base has increased in quality and quantity. They are looking for a store with confident employees, not ones who bend under pressure.

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#19 UPDATE EX-employee responds

$3.00 off or free is the policy

AUTHOR: Shelly57 - (U.S.A.)

POSTED: Monday, December 31, 2007

I used to work at Wal-Mart, and it is a Wal-Mart policy (throughout the entire corporation), not a state law, that if an item rings up wrong, you will be given $3.00 off, or get the item for free, whichever is less. This is not only when it rings up for too much, it also applies if it rings up below the shelf price, as supposedly Wal-Mart is all about price accuracy, and they correct all prices where this policy has been applied. I'm guessing that this keeps them from losing money on subsequent purchases of the same underpriced item. This does also apply to clearance items.

They have removed the signs from all the stores where I shop, and even if you ask for them to honor the policy, they will most often tell you it doesn't exist. Many of the cashiers honestly do not know about it, but all of the CSMs do, but they will often lie to you and act like they don't know anything about it. You often have to be really persistant and assertive to get them to honor it, but occasionally you will get someone who will just do the right thing with no hassle.

If you have a hassle, and they won't honor it, just purchase the item, and then call 800-WAL-MART to let them know what happened. I once had a very, very nasty CSM not honor the policy on some shrimp that rang up wrong, and I called to complain about both her nastiness and the fact that she wouldn't honor the pricing policy. The store manager called me within a day or two (I don't remember for sure, but it was pretty quickly) and told me to come in and they would refund the entire price that I paid for the shrimp!

I get really frustrated when I have to go through a lot of hassle to get them to honor their policy. And don't even tell me to stop complaining, because it's absolutely ridiculous to even have a store policy if you aren't going to honor it, or even if you're going to give your customer a load of grief to get you to honor it. It just makes the company look really bad. If you don't want to honor the policy, then just don't have it!

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#18 Consumer Comment

Regarding Signs Posted and Incorrect Price at the Register

AUTHOR: Sj - (U.S.A.)

POSTED: Sunday, December 30, 2007

Several who have posted have mentioned signs being posted and a "policy" of giving someone the item or product for free if under a certain amount and $3. This is not the case in every state - it is probably not a Wal-Mart policy (that I know of), but a state law which depends upon the state (and in this case - country).

Some US states require retailers to post the law at each register or in the store, and some US states do not have that requirement.

Some US states do not have this type of consumer protection law at all.

In some US states the initial poster would have had the right to a small recovery if provided by the law (I have seen some provisions given by a state law that allowed recovery up to $500 if the price difference was over $3 - or the ability to take the retailer to small claims court if they didn't comply).

And, in some US states the initial poster wouldn't have even had the right to obtain the product at the lower price, but it is left up to the merchant to make that choice.

Ultimately, it sounds to me as if the employees did their best to provide the customer with appropriate and ethical service. Why not be a little gracious when people are trying to resolve (and did resolve) the issue for you?

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#17 UPDATE Employee

I disagree with Customer is Always Right

AUTHOR: Csm - (U.S.A.)

POSTED: Thursday, November 15, 2007

Mistakes happen at Wal-Mart stores. It's a big store, and merchandise is being pushed around all the time, either by employees or by customers. I have worked in retail long enough to know that customers are NOT always right. That is a fallacy. Some customers are out to rip businesses off. As a front-end manager of a high volume wal-mart I can understand why the cashier picked up the phone and did a price check. Not all, but some customers will actually push the merchandise from one shelf to another and scream false adverstising to get it cheaper. Or they will vehemantly deny that something is one price, even when you take them to the shelf and show them the right price. Some customers, not all, tout that Customer is Always Right business till it's sickening to even hear those words pop out of someone's mouth.

In many ways, since working in retail and in particular at Wal-Mart, I sometimes feel that I am being victimized by rude, hateful, mean, customers. I have had customers cuss at me and I promptly tell them to leave the store. I have also had them throw fits on me and I promplty tell them to leave the store. I feel that no customer is worth having the employee subjected to harrassing behavior and will not tolerate it. Wal-Mart as a corporation, however, rewards customer's bad behavior. A customer that cussed at me and I asked them to leave called home office and was rewarded a gift card. To me, that is absurd. Why should they get to degrade me and then get paid for it. Wal-Mart tried too hard to please every customer that walks into its stores. A big mistake. It should stop trying to please every customer and focus on its core group of shoppers, the ones that matter. Otherwise, ridiculous stories of 'poor customer service' will continue to haunt pages like this, when in fact most of the time it's 'poor customer attitudes' that lead to 'poor customer service'.

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#16 UPDATE Employee

The store did nothing wrong.

AUTHOR: C - (U.S.A.)

POSTED: Saturday, April 16, 2005

If the customer were really always right, every company would be bankrupt.

I am a cashier at Wal-mart. We are trained to perform price checks (by calling the department in question, or, failing that, a front end supervisor a.k.a. CSM) for scanning errors over a certain amount. I have only worked at one store, but I imagine that amount varies from location to location. The cashier might also have been familiar with this item and known for a fact that it was $9.52. It's not unheard of for a customer to attempt to get by with a falsely lowered price.

>>>> whoever she talked to obviously did not check the shelf tag as this person said it was $9.52.
Chances are the person she was talking to knew the price offhand. Speed is a major theme in our customer service training. If a department worker has the item on hand, do you really want them to walk back to the display and read it carefully, preferably aloud, before reporting to the cashier?

>>>> At this point I was very angry at the laziness displayed by the original clerk.
I do not see ANY laziness manifested on the part of ANY of these employees. Did you want them all to stop what they were doing and rush back to the toy department to stare at the mismatched price? All of them had other duties - other customers, equally as important as you - to attend to. It sounds to me like they did everything in their power to help resolve your problem.

By the way, cashiers have very little control of their registers. They cannot perform voids, adjustments, or check transactions over certain amounts, or just about any action beyond a basic sale without the intervention of a supervisor. The incident of an item ringing up at the wrong price is either a marketing or programming error - something completely out of the cashier's hands. When we are forced to stand at our registers waiting for a price check or a manager's key, we aren't lazy - we're stuck.

A manager in training is just that - in training. If she had known every function of the store by the time she met you, she would not have been wearing a training badge. If she told you to go to customer service for your refund, you should have done so.

Your report makes a mountain out of a molehill. You received your refund and the employees all did their best to correct the error. I don't see any rip-off here.

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#15 UPDATE Employee

The store did nothing wrong.

AUTHOR: C - (U.S.A.)

POSTED: Saturday, April 16, 2005

If the customer were really always right, every company would be bankrupt.

I am a cashier at Wal-mart. We are trained to perform price checks (by calling the department in question, or, failing that, a front end supervisor a.k.a. CSM) for scanning errors over a certain amount. I have only worked at one store, but I imagine that amount varies from location to location. The cashier might also have been familiar with this item and known for a fact that it was $9.52. It's not unheard of for a customer to attempt to get by with a falsely lowered price.

>>>> whoever she talked to obviously did not check the shelf tag as this person said it was $9.52.
Chances are the person she was talking to knew the price offhand. Speed is a major theme in our customer service training. If a department worker has the item on hand, do you really want them to walk back to the display and read it carefully, preferably aloud, before reporting to the cashier?

>>>> At this point I was very angry at the laziness displayed by the original clerk.
I do not see ANY laziness manifested on the part of ANY of these employees. Did you want them all to stop what they were doing and rush back to the toy department to stare at the mismatched price? All of them had other duties - other customers, equally as important as you - to attend to. It sounds to me like they did everything in their power to help resolve your problem.

By the way, cashiers have very little control of their registers. They cannot perform voids, adjustments, or check transactions over certain amounts, or just about any action beyond a basic sale without the intervention of a supervisor. The incident of an item ringing up at the wrong price is either a marketing or programming error - something completely out of the cashier's hands. When we are forced to stand at our registers waiting for a price check or a manager's key, we aren't lazy - we're stuck.

A manager in training is just that - in training. If she had known every function of the store by the time she met you, she would not have been wearing a training badge. If she told you to go to customer service for your refund, you should have done so.

Your report makes a mountain out of a molehill. You received your refund and the employees all did their best to correct the error. I don't see any rip-off here.

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#14 UPDATE Employee

The store did nothing wrong.

AUTHOR: C - (U.S.A.)

POSTED: Saturday, April 16, 2005

If the customer were really always right, every company would be bankrupt.

I am a cashier at Wal-mart. We are trained to perform price checks (by calling the department in question, or, failing that, a front end supervisor a.k.a. CSM) for scanning errors over a certain amount. I have only worked at one store, but I imagine that amount varies from location to location. The cashier might also have been familiar with this item and known for a fact that it was $9.52. It's not unheard of for a customer to attempt to get by with a falsely lowered price.

>>>> whoever she talked to obviously did not check the shelf tag as this person said it was $9.52.
Chances are the person she was talking to knew the price offhand. Speed is a major theme in our customer service training. If a department worker has the item on hand, do you really want them to walk back to the display and read it carefully, preferably aloud, before reporting to the cashier?

>>>> At this point I was very angry at the laziness displayed by the original clerk.
I do not see ANY laziness manifested on the part of ANY of these employees. Did you want them all to stop what they were doing and rush back to the toy department to stare at the mismatched price? All of them had other duties - other customers, equally as important as you - to attend to. It sounds to me like they did everything in their power to help resolve your problem.

By the way, cashiers have very little control of their registers. They cannot perform voids, adjustments, or check transactions over certain amounts, or just about any action beyond a basic sale without the intervention of a supervisor. The incident of an item ringing up at the wrong price is either a marketing or programming error - something completely out of the cashier's hands. When we are forced to stand at our registers waiting for a price check or a manager's key, we aren't lazy - we're stuck.

A manager in training is just that - in training. If she had known every function of the store by the time she met you, she would not have been wearing a training badge. If she told you to go to customer service for your refund, you should have done so.

Your report makes a mountain out of a molehill. You received your refund and the employees all did their best to correct the error. I don't see any rip-off here.

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#13 UPDATE Employee

The store did nothing wrong.

AUTHOR: C - (U.S.A.)

POSTED: Saturday, April 16, 2005

If the customer were really always right, every company would be bankrupt.

I am a cashier at Wal-mart. We are trained to perform price checks (by calling the department in question, or, failing that, a front end supervisor a.k.a. CSM) for scanning errors over a certain amount. I have only worked at one store, but I imagine that amount varies from location to location. The cashier might also have been familiar with this item and known for a fact that it was $9.52. It's not unheard of for a customer to attempt to get by with a falsely lowered price.

>>>> whoever she talked to obviously did not check the shelf tag as this person said it was $9.52.
Chances are the person she was talking to knew the price offhand. Speed is a major theme in our customer service training. If a department worker has the item on hand, do you really want them to walk back to the display and read it carefully, preferably aloud, before reporting to the cashier?

>>>> At this point I was very angry at the laziness displayed by the original clerk.
I do not see ANY laziness manifested on the part of ANY of these employees. Did you want them all to stop what they were doing and rush back to the toy department to stare at the mismatched price? All of them had other duties - other customers, equally as important as you - to attend to. It sounds to me like they did everything in their power to help resolve your problem.

By the way, cashiers have very little control of their registers. They cannot perform voids, adjustments, or check transactions over certain amounts, or just about any action beyond a basic sale without the intervention of a supervisor. The incident of an item ringing up at the wrong price is either a marketing or programming error - something completely out of the cashier's hands. When we are forced to stand at our registers waiting for a price check or a manager's key, we aren't lazy - we're stuck.

A manager in training is just that - in training. If she had known every function of the store by the time she met you, she would not have been wearing a training badge. If she told you to go to customer service for your refund, you should have done so.

Your report makes a mountain out of a molehill. You received your refund and the employees all did their best to correct the error. I don't see any rip-off here.

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#12 Consumer Comment

incorrect quote i find it amazing

AUTHOR: Mur - (Canada)

POSTED: Thursday, April 14, 2005

i find it amazing how often people will pull out that old quote "The customer is always right."

that quote is incomplete.

the full quote is "The customer is always right IN THEIR OWN MIND."

in otherwords, you think youre right, even when you are wrong.

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#11 Consumer Comment

Always right? The customer is not always right, you weren't.

AUTHOR: Tom - (U.S.A.)

POSTED: Saturday, March 26, 2005

"When I pointed this out to the cashier she forgot the most important business rule-THE CUSTOMER IS ALWAYS RIGHT..."

The customer is not always right, you weren't. I do not know what the shelf tag was referring to but it sure wasn't the paint-by-number kit.

This happens all the time from truly deceptive practices to customers just mixing things up. Even look in a bin of close-out items to find things that do not belong there?

I've learned to always check shelf price stickers, that normally have the serial number of the item, against the item above/below the price.

I'm glad you got your money back.

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#10 UPDATE EX-employee responds

Expectations has a lot of expections for mininum-wage employees that are overworked and given very little support

AUTHOR: Mike - (U.S.A.)

POSTED: Friday, March 25, 2005

Debra in Ontario (original poster) has a lot of expections for mininum-wage employees that are overworked and given very little support.

First of all, the Customer Is Not Always Right, 99% of the the time the customer is in error. That is just a stated policy to make high-horse customers such as yourself feel good.

Second, the Mgr in training did not "lie" to you about being able to return in layway. He/she probably just didn't know better as only a few associates are trained to operate that area. It was a simple error, get over it!

Third, I don't see where any clerk was "lazy". Maybe that person was familiar with the item in question and knew the price or knew to look in the craft department for it. And that lazy clerk was right anyway.

Fourth, the rest of your post demonstrates GOOD customer service: 1. the clerk said she would get a manager, and she did. 2. The manager gave you your money back. 3. That manager then immediately corrected the mistake to prevent future inconvenience to other customers. 4. When you told cashier price was wrong, she immediately called someone to get correct answer.
Sounds like good business to me. GET OVER YOURSELF DEBRA!

Last, you are complaining when in the end all that happened was you got a $9.52 item at a $7.46 price.(a 21% discount).

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#9 Consumer Comment

A Better Job I watch the scanning like a hawk

AUTHOR: Cory - (U.S.A.)

POSTED: Wednesday, March 23, 2005

One thing I can say about Walmart. In the 5 or 6 years that I have shopped there I have only had one experience when the item did not scan at the correct price. I watch the scanning like a hawk. Some stores, it got to be an every trip occurence, sometimes more than once per checkout. Target, Albertsons and HEB to name a few. Albertsons use to give away a dozen eggs or you got that item for free. They did away with that program, I guess they were losing too much money. I've actually walked back to the shelf and pulled the "sales" price off the shelf and taken it back to customer service to speed things along, to get my refund, instead of stand there and wait for assistance, at the register and hold up the line.

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#8 Consumer Suggestion

Go Tiffany from Windsor! Wow, that was definitely an over reaction!!!

AUTHOR: Tiffany - (Canada)

POSTED: Wednesday, March 23, 2005

Wow, that was definitely an over reaction!!!
I agree with Tiffany from Windsor, it is people like that, that make working anywhere difficult.

I worked at that Brantford, Wal*Mart and often times the new associates may place something where it does not belong. Debra be honest, I am sure you have made mistakes before, I don't see why you get upset over something so miniscule.

And about calling, if we went by the customer is always right they could name any price and we would key it in, if all stores had that policy they would be out of business because not all people are honest about what price they saw like yourself.

So next time when your are at the register show some understanding, the cashier likes to have their line moving and servicing everyone in a fast paced friendly manner, so understand you are the not the only one who has to wait.

And finally, well put Tiffany from Windsor, ONT thanks for saying what was all on are minds :)

Patience is a virtue, try to be more understanding!

Take care!~

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#7 UPDATE EX-employee responds

No signs about that posted price and 3 dollars off

AUTHOR: Marshall - (U.S.A.)

POSTED: Wednesday, June 16, 2004

i worked at wal mart for 2 years as a cashier
NOT ONCE did ANYONE tell me about this "if it scans wrong, you get the posted price minus 3 dollars"

AND there were NO SIGNS posted ANYWHERE that say this

so you cant just say "you diddnt read the signs, they are all over the place" because they arnt

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#6 Consumer Comment

Big Deal

AUTHOR: Tiffany - (Canada)

POSTED: Thursday, August 21, 2003

Seriously, what's the big deal here? You got your money back and they corrected the mistake. Oooooh so you couldn't get your refund @ the layaway desk - SO WHAT!?

Your situation is simple: Someone put the paint by numbers in the wrong section of the store. You ended up paying the lower price and walmart moved the paint things to the correct section with the correct price. STOP COMPLAINING.

Now I remember why I'll NEVER work in retail again - I can't handle over-reactors like yourself.

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#5 UPDATE EX-employee responds

I was only trying to Help!!

AUTHOR: Shelly - (U.S.A.)

POSTED: Saturday, May 24, 2003

I was not trying to be rude in anyway. I also think the situation could have been handled better. I'm not sure how things are in canada but in the area where I live it is posted on the registers. It is posted with the sign that says we now automatically fill in your checks. Even if it is not posted on all the registers the associate who helped her should have told her that(the cashier and the manager in training) It is one of things all associates learn in the computer based learning modules that they have to do when they get hired at wal-mart. I also just wanted to let her know and anyone else who has this problem so that they can get compansation for thier aggrivating experince at the register if something doesn't ring up right.

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#4 UPDATE EX-employee responds

I was only trying to Help!!

AUTHOR: Shelly - (U.S.A.)

POSTED: Saturday, May 24, 2003

I was not trying to be rude in anyway. I also think the situation could have been handled better. I'm not sure how things are in canada but in the area where I live it is posted on the registers. It is posted with the sign that says we now automatically fill in your checks. Even if it is not posted on all the registers the associate who helped her should have told her that(the cashier and the manager in training) It is one of things all associates learn in the computer based learning modules that they have to do when they get hired at wal-mart. I also just wanted to let her know and anyone else who has this problem so that they can get compansation for thier aggrivating experince at the register if something doesn't ring up right.

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#3 UPDATE EX-employee responds

I was only trying to Help!!

AUTHOR: Shelly - (U.S.A.)

POSTED: Saturday, May 24, 2003

I was not trying to be rude in anyway. I also think the situation could have been handled better. I'm not sure how things are in canada but in the area where I live it is posted on the registers. It is posted with the sign that says we now automatically fill in your checks. Even if it is not posted on all the registers the associate who helped her should have told her that(the cashier and the manager in training) It is one of things all associates learn in the computer based learning modules that they have to do when they get hired at wal-mart. I also just wanted to let her know and anyone else who has this problem so that they can get compansation for thier aggrivating experince at the register if something doesn't ring up right.

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#2 UPDATE EX-employee responds

Maybe It's Different In Canada

AUTHOR: Lynn - (Canada)

POSTED: Friday, May 23, 2003

I just wanted to comment on the fact that I agree with Debra this matter should have been handled a lot better. I worked for Wal-Mart a few years back and have no hard feeling towards the company. Debra you should have been treated a lot better and if you feel that you should still seek help, I would contact a different store and tell them your situation. It just may help as most are run under different management. I also wanted to say to Shelly that I worked for Wal-Mart here in Ontario for over a year and continue to shop there and have never seen any signs that say anything about what you said "that price and $3.00 off (if it is not on clearance)If the item is less than $3.00 than you get it for free" Also you said "This is not a secret is on all the registers and is commen knowledge" which is also not true in any of the Canadian stores I have been in or worked at.
Good Luck Debra and take care!

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#1 UPDATE Employee

Here's a tip

AUTHOR: Shelly - (U.S.A.)

POSTED: Tuesday, May 20, 2003

When the shelf price is different than what the item rings up at (rang up at $9.52 instead of $7.46) and it is placed there by an employee or it is wal-marts fault and not placed in the wrong area by another customer than wal-mart will give it to you for that price and $3.00 off (if it is not on clearance)If the item is less than $3.00 than you get it for free tell the cashier and don't get angry just discuss it calmly. This is not a secret is on all the registers and is commen knowledge. When you shop in wal-mart read the signs they are there for a reason you are the one who cooses not to read the signs so don't get upset if you feel like you didn't know something because nobody told you. Also there is a suggestion box in layaway and at the service desk if you feel like you have been wronged by an employee and do not have time to wait for management than take the name of the employee and write a customer complaint the boxes are cheked daily.

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fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

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