• Report: #387276
Complaint Review:


  • Submitted: Sun, November 02, 2008
  • Updated: Sun, May 30, 2010

  • Reported By:concord North Carolina
Wal-Mart - HWY 29 Concord, North Carolina U.S.A.

Wal-Mart guilty till proven innocent Concord North Carolina

*General Comment: Mercedes?

*Consumer Comment: Yep

*General Comment: wallmart rippoff

* : Stop using the self checkouts.

*Consumer Comment: Interesting

* : It goes beyond receipt checking

*Consumer Suggestion: Why do you go to WALMART?

*UPDATE EX-employee responds: ok

*Consumer Suggestion: Quick question for the ex-employee.

*UPDATE EX-employee responds: An observation from an ex employee....

*Consumer Suggestion: Don't blame the cashier.

*Consumer Comment: You were guilty!!

*Consumer Comment: Driving a Mercedes, but has to eat .58 soup. How sad.

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Today I went to my local Wal-Mart store in Concord, North Carolina. I had just been through a truamatic personal ordeal - I was tired and apparently that was noticable. Anyways - I go to the self checkout and start scanning my order - I had 5 cans of store brand soup - costs about .58 cents a can. Somehow I missed scanning one or the scanner machine did not scan it and I did not notice. No alarms are going off - near as I can tell everything is ok. I kept going on with the task at hand, and the girl who stands guard and vigil over their shoppers trying to steal from WM self checkouts- comes over and starts going thru my bags - says I have a can of soup I did not scan. I tell her I have 5 cans of soup - I asked her to go look at the receipt and see how many I scanned - she refuses and hands me a can of soup from my bag and orders me to scan it or else. I do it, I need to leave and am too tired to have the fit most people who know me would expect. I finish up w the last item - an electric air popcorn popper - I scanned it, put it my cart along w my other items - shove money into the machine - and looking forward to home and some rest. I am about 5 feet away from self checkout and she chases me down and says I did not pay for the popcorn popper. I gave her my reciept where it is plainly printed as the last item scanned and I said : "F_ _ _ You. Its on my reciept, leave me alone." She says she is just doing her job. I informed her that what she was doing was harrassment, degregation and embarrassment. I did not notify any members of the WALMART - "we are better then everyone else who can ruin the life of any shopper we choose" management team. I did not even try as it is a totaly lost cause. The cashiers treat people this way because they can - because WM managment promotes the idea of treating their customers like sub-human beings and likens to the idea that every customer who walks in the door is there for the sole purpose of stealing from them. Thier attitudes and treatment of customers should be against the law and in many cases it is - but they do it because they can. The justice system sides with the retailer almost everytime (esp WM - they have big bucks to keep these idiots in power)- everyone is guilty till proven innocent. And... as long as our lawmakers and enforcers see it this way and prosecute the innocent while the retailers get away with murder - it will not stop. Who needs a trip to China or some other failed society when we have the local Wal-Mart to provide us with what it must be like to be close to a dictatorship. Wal-Mart pays in lost revenue as they chase more and more customers away - they don't run the planet like they used to----------and they still DON'T get it !!!!

concord, North Carolina

This report was posted on Ripoff Report on 11/02/2008 06:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wal-mart/concord-north-carolina-28025/wal-mart-guilty-till-proven-innocent-concord-north-carolina-387276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment


AUTHOR: CromwellD - (USA)

Where did the reply about the OP driving a Mercedes come from?  Anyway..  I own two 2011 Mercedes CL65 AMGs and a Ferrari and I still enjoy a $0.58 can of soup!!!!
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#2 Consumer Comment


AUTHOR: adn258 - (USA)

Big corporations like this one making the laws; somehow there are some idiots on here that defend them to no advantage of themselves.  It's like you are innocent until proven guilty.  My only advice is don't shop at Wal Mart
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#3 General Comment

wallmart rippoff

AUTHOR: Thomas - (U.S.A.)

everyone goes through this at wallmart and yes its illegal but not enforced a way around that cub food is finally comming down in their prices and a lotof times cheaper than wallmart also a competor cosco shop there get a membership its like ebay rippoff too i dont shop their either you have choices and some banks and cell phone companies get a magic jack and a prepaid cell phone use it in case of emergencies and use your magic jack real nice put wallmart out of buiness you can just dont go there lots of people dont shop there any more they got a bad reputation
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Stop using the self checkouts.

AUTHOR: Jason tillo - (U.S.A.)

Perhaps you should stop using the self check outs since you keep "misssing" an item here and there.  You should know something honey.  They have computers telling you what went in your receipt and what did not.  They don't need to check your receipt.  The reason you did not talk to a manager was because you know you are guilty.  Next time don't do self checkout incase you "forget" to pay for an item.  That is the excuse most thiefs use.  They "forgot" to scam the item.  Also the real reason you did not ask to speak to a manager because you used profanity against the greeter and knew he would not tolerate that.  Next time have a parent come shopping with you to keep a check on your behavior and to make sure you don't "miss" scanning anything.  Infact don't use self check outs unless you have an adult with you.  They are generally for adults.
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#5 Consumer Comment


AUTHOR: Cory - (U.S.A.)

Yesterday afternoon on the way out of walmart, the "greeter" was stopping EVERYONE and eyeballing their carts asking EVERYONE for their receipts and then taking her yellow marker and marking a yellow line down the center of the receipt. I told my wife she must think she's at sam's. It was a big mess with people and their carts all backed up. It was a Sunday afternoon on the 2nd of the month. This "greeter" is kind of new cause she normally stands around and shrills at the top of her lungs "Welcome to walmart". She's been there a couple of weeks. This morning I called the manager on duty and asked him if they'd had a change in policy. He told me he didn't know anything about it it because he'd been off the last 3 days but would check into it BUT as far as he knew they only checked large ticket items. I told him I thought it was pretty stupid to try and "eyeball" however many items were in however many bags aganist the handed receipt cause you couldn't SEE into the bags and count the items against the number of items ON the receipt, SO in effect the "greeter" was just "fishing". He agreed.
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It goes beyond receipt checking

AUTHOR: Hugh Jorgen - (U.S.A.)

You need to keep in mind that most of the employees at Walmart are really too stupid and poorly trained to understand the rules of receipt checking and id checking for credit cards. Most of them are illiterate schmucks who can't read or follow instructions.

Merchants are explicitly forbidden to check the IDs of customers that have signed cards, and the signature between the card and the slip match. I was at Walmart using the self-checkout when the register requested that the merchant compare the signature on the card to the slip. Which is the card company's policy.

Over waddles this toothless piece of trailer trash who actually grabs the card from my hand and demands a driver's license. I asked her for what, as the instructions were clear, and her request was in violation of the merchant agreement. She just stammered I wasn't getting the card back until I produced a license. I told her that I was calling the cops if she didn't retuen the card immediately. And if she suspected the card stolen, she needed to enter a code for a suspected stolen card. She gave me the card back and I just left.

My guess is that Walmart most likely doesn't condone this, but doesn't properly train their employees or really care. So this employee probably is just stupid. The issue is that they can get themselves sued, as the employee technically committed robbery of a credit card and attempted robbery of a drivers license.

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#7 Consumer Suggestion

Why do you go to WALMART?

AUTHOR: Mike - (U.S.A.)

You seem to have seemed to form pretty solid beliefs about WALMART - how they treat their customers, employees, etc. Even a comment about China. Yet, I bet you have been back to that store since this experience. You never make a comment about refusing to give them your business again.

If you do not want this problem again, maybe you should not solicit their business again, or at least not use self-checkout again. I agree with other comments - you admitted you blew it on the can of soup. So, they were watching you. I think you just did not like the "attitude" of the person monitoring self-checkout. Maybe she had a traumatic personal experience recently or was just tired. How would you interact with customers if that were your job? My guess? In a similar fashion.
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#8 UPDATE EX-employee responds


AUTHOR: Screwed - (U.S.A.)

As I said before, they are supposed to check for receipts of unbagged items, however it is enforced only in certain situations. For those who refuse to show, IDK the laws of all states or even fully my own, but only the store owner can detain someone suspected of shoplifting, so people greeters no they're supposed to let them go, the managers have to stop them.

I remember one time at the store that the greeter asked for a receipt from an elderly customer, the customer didn't want to stop, but the greeter threatened to call a manager. The customer fussed and searched her bag for the receipt when this young (about 16) guy blew by the greeter with a boom box radio and jumped into a waiting car. $50.00 radio gone so they can check and make sure an elderly lady paid for her $3.50 gallon of milk...
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#9 Consumer Suggestion

Quick question for the ex-employee.

AUTHOR: Patrick - (U.S.A.)

What did Wal-Mart policy say about checking receipts for unbagged items leaving the store? Did it say what to do if the customer refused to show the receipt?
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#10 UPDATE EX-employee responds

An observation from an ex employee....

AUTHOR: Screwed - (U.S.A.)

Now there has been several reports similar to this made in this forum. I'll share my observations of 3yrs working with WALMART...

First off, those self check lines should only be for 10 items or less. Just my opinion, but if cashiers mis-scan 1 out of 150 items, how well do you think a regular joe is going to do? Plus those machines are not always running at peek efficiency, and they have refused to give a receipt at times.

Secondly the eating in store policy, and yes there is a policy about not eating food before purchase. However, my observation has been that they do not enforce the policy except on certain groups of people. If your a white teen with "money", your good to go, but being black it seems tends to get more attention! When it comes with people with disabilities, those who protest loudly about their rights tend to be left alone. The funny thing is, the ones who eat and don't pay, and leave half eaten containers are in the white teens group!

As for the greeters, well they're suppose to check receipts of unbagged items, but again they only go after the same groups that managers watch for eating. When it comes to escorts, they tend to use the policy on escorts they have personal grudges on, meaning if they don't like your escort they'll stop you for receipt!
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#11 Consumer Suggestion

Don't blame the cashier.

AUTHOR: I Am The Law - (U.S.A.)

You "missed" a can of soup, so it stands to reason you could "miss" the popcorn popper.
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#12 Consumer Comment

You were guilty!!

AUTHOR: Inspector - (U.S.A.)

I must have missed the mercedes part. And what does that have to do with liking soup?. Anyway, Nick you missed the point here, the OP is upset because her honesty was questioned. I would have felt more guilt and embarrasment over being caught with a can of soup that was not scanned, and would have made my apologies and got out fast.

There are a lot of people going into these stores with the intent of ripping them off. The clerk, in my opinion, was doing her job, and rather well, she caught you didn't she?. She would not have questioned you about the popcorn popper if she hadn't caught you in the first place.

The truly honest do not protest with vulgarity and act irrational when they are accused because they know they are innocent and certain this error on their part will be cleared up.

These ROR reports are rife with people accused of theft and their excuse is always the same, "I was tired", "l left my medicine in my car and forgot about the items in my cart when I went to retreive it", "I just went outside to smoke", "I was so hungry and needed to take my medicine with food", I'm a good Christian, etc,etc,etc.

You are lucky you were not arrested.

I have shopped at Walmart in several states since it opened and have not had any problems with being accused of being a thief. I've had the lady that stands at the door yell at me for going into the shopping cart tunnel to look for a shoping cart (my fault), and have experienced difficulty getting someone to assist me (their fault). However, I will continue to shop there because it is cheaper than the other stores and allows me to save money so I can afford the payments on my mercedes, LOL.
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#13 Consumer Comment

Driving a Mercedes, but has to eat .58 soup. How sad.

AUTHOR: Nick - (U.S.A.)

What do you need a popcorn popper for? Don't you know you can reuse the paper bags from the liquor store with a 1/4 cup of popcorn and it's much cheaper?
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