• Report: #937152
Complaint Review:

Walgreens Pharmacy x 2 in Austin, TX

  • Submitted: Wed, September 05, 2012
  • Updated: Wed, September 05, 2012

  • Reported By: Margo62145 — Austin Texas United States of America
Walgreens Pharmacy x 2 in Austin, TX
9801 Manchaca Rd, Austin TX 78748 Austin, Texas United States of America

Walgreens Pharmacy x 2 in Austin, TX Unprofessional pharmacist Austin, Texas

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

First Walgreens refused to transfer prescriptions for my family members because they "didn't have time." We were told to call in one by one when they needed to be filled. I was attempting to transfer them from Oregon to Austin, Texas. So my question was, if you don't know what I'm taking because you refuse to transfer them, then how will you know if a new doc in Texas orders something that when mixed with another med I'm taking could cause an adverse reaction or kill me???? They had no answer to that?.

We then moved within Austin and I began using another Walgreens from ***, this one at South First and Stassney Lane,. Here you get to wait in line at the drive through in 103-ish degree heat for upward of 30 minutes for your prescription:. If you go into the store it's just as bad|. If you telephone them, you are put onto interminable hold'. It is the pharmacy that physicians have asked their patients not to use because they can't get through on the phone line?. My son in law was the ONLY person in the lobby on a holiday; no one in the drive through, he called me on his cell and told me that as well as the fact that there were several people working in the pharmacy'. I WAS PUT ON HOLD FOR OVER 30 MINUTES:.

I was also told that is their modus operendi, to just leave people on hold until they give up so they can fill their backlog of prescriptions.

2. Now I am totally pissed off after a year and a half of this, so I write down every prescription by patient name and date of birth, the drug name, strength and Walgreens prescription number and I go over to CVS and ask them to transfer them all.

Daughter has a dental abscess and dentist called in antibiotic. CVS couldn't bill insurance because THE PHARMACIST AT THE FIRST PLACE REFUSED TO GIVE HIM BILLING INFORMATION OR THE NAMES OF THE DOCTORS WHO HAD PRESCRIBED OUR MEDS.

No professional courtesy to a colleague. She literally SCREAMED at me on the phone when I called her to ask WTH kind of professional are you anyway???? Said she was "busy". I said, then tell him you'll call him back; tell him you'll fax the info in a couple hours; tell him you'll have one of your techs get back with him in the evening......ANYTHING!!!!! She tried to tell me it was Walgreen's policy NOT TO GIVE INFORMATION TO ANOTHER PHARMACY.

I went to another Walgreens at 10:30 last night, asked for a printout of my billing information and was given it immediately. Do not LIE to me about it being POLICY. You are just one lazy, unprofessional sorry excuse for an employee.

NEVER again will I set foot in another Walgreens. I cannot believe how pleasant and professional the guys are at the CVS on South Congress and Stassney in Austin. They are a dream. 28b4056 

This report was posted on Ripoff Report on 09/05/2012 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/walgreens-pharmacy-x-2-in-austin-tx/austin-texas-78745/walgreens-pharmacy-x-2-in-austin-tx-unprofessional-pharmacist-austin-texas-937152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Walgreens Pharmacy x 2 in Austin, TX

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?