• Report: #760457
Complaint Review:

Walmart and Claims Management, Inc.

  • Submitted: Wed, August 03, 2011
  • Updated: Mon, August 15, 2011

  • Reported By: Lindsay — Lakewood Colorado United States of America
Walmart and Claims Management, Inc.
702 SW 8TH ST BENTONVILLE, Arkansas United States of America

Walmart and Claims Management, Inc. Jason Mounce extension 20609 Oil Drain Plug FELL OUT after oil change at Walmart... they are REFUSING to take responsibility!! BENTONVILLE, Arkansas

*REBUTTAL Individual responds: Walmart oil change

*UPDATE EX-employee responds: Beware of Walmart Oil Changes!

*General Comment: I know it sucks, but Can You Prove it?

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I recently got an oil change from the Walmart in Lakewood, CO located on Wadsworth Blvd. A few weeks later I was driving down I70 and heard a loud noise, all my my dash light came on, and my car's heat gague spiked. I pulled off asap and my husband checked my oil and it was empty! He noticed oil splatter on the back of my car and looked under it and discovered that my oil drain plug was missing.

The car sat for about an hour while we waited at 9pm in a dark parking lot for the tow truck. When the tow arrived there was a puddle of oil about 3' in diameter. As my car was pulled onto the flatbed a steady stream of oil came trailing out of the open drain. 

I immediately called Walmart to make them aware. The night manager, Chris, told me that I would need to talk to a day manager to file the claim but would make a note for him. In the morning (Sunday) I talked to Blake (Store manager at Walmart) and he took down my information and filed the claim. I also spoke with Jeff, the Floor Supervisor for the Auto Department at that location. 

First thing Monday morning I had my '06 Honda CRV towed to Planet Honda. I was contacted by Jason Mounce at Clamis Management, INC and he took my statement and gave me a case number. He said following Honda's inspection he would have an answer for me regarding the status of the claim. He said if I needed a rental car to use Enterprise since they have a contract with them and can take over the payment. 

Honda notified me Tuesday that I did need a new engine. They said the only way for an oil drain plug to fall out is improper replacement and failing to follow protocol. Dan at Planet Honda told me and CMI that he has seen this happen in as little as a few hundred miles and as many as 3,000 miles following an oil change. He said that is takes time for the vibrations of a vehicle to cause the already loosened oil drain plug (from improper replacement) to work its way out leading to huge problems. 

CMI is completely denying my claim stating that I can;t prove that it is Walmart's fault even though they are the last one's to service my vehicle, specifically my oil!! I have documented everything, took pictures of the huge oil spot we found in my garage, photos of the missing drin plug immediately following the incident, the oil pouring out of it... everything! 

Jeff at CMI told me that they disagree with Honda and their certified mechanic's statement are an 'opinion' and that they have a different 'opinion'. Brian at CMI actually suggested that someone tampered with my oil drain plug and that "I couldn't prove otherwise" and "that in my state the burden of proof is on me". Jeff told me that there was nothing I could do, and their case was closed. He said I could go through a legal route if I really wanted to. 

Honda, the internet, and others I have talked to have said this is not that uncommon, but most shops stand behind their work and value public opinion and their customers. The employees at Honda were pretty much speechless and could not believe that Walmart was screwing me over like this. Honda said "This case doesn't have any grey areas" and "they should be held liable".

Someone PLEASE help!! This giant store is bullying innocent consumers around and is getting away with it because who and I and what do I matter the them... I know I am not the only one. 

This report was posted on Ripoff Report on 08/03/2011 03:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart-and-claims-management-inc/bentonville-arkansas-/walmart-and-claims-management-inc-jason-mounce-extension-20609-oil-drain-plug-fell-out-a-760457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Individual responds

Walmart oil change

AUTHOR: Werr - (United States of America)

  My engine broke after I changed oil at Walmart. It happened 9 miles after I changed the oil (11 days after the date). I use this car once or twice a week. The store is in Lawton,OK. Walmart is a horrible organization. Will see if they will reimburse me for that.
  Will keep you posted. I just filed the claim today.
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#2 UPDATE EX-employee responds

Beware of Walmart Oil Changes!

AUTHOR: Jonne - (U.S.A.)

Lindsay, I just came across your complaint a few minutes ago, and I feel it vital to advise you that this is an ongoing problem with Walmart.  They hire inexperienced people at $8.00 per hour to work in the Tire and Lube Express, thus resulting in this nationwide problem.  These associates (employees) are told to rush cars through and to get them done before they can leave, most don't even get breaks!  And, they do this in the heat of the day, and the coldest of days!   I can tell you this.  A friend of mine who had his oil changed at the Burleson, Texas store in 2007 had this problem, only they didn't put any oil in his vehicle, period.  The car ultimately overheated and blew up!  Initially, Walmart was not going to do anything about it, until my friend, Sam Salem, pushed it and demanded they review the video tapes in the car bays, THEY DO TAPE EVERYTHING, and Walmart agreed to replace the engine after it was obvious the technician did not put oil in his car!  This has happened multiple times with Walmart, I wouldn't let this go if I were you!  I would contact the store manager again and demand they review the tapes during the procedure on your car, find out how long the associate who worked on your car has been there,  how much experience he has, then go from there!  This tech may have been under your car for less than 30 seconds trying to get your oil plug back in, then may not have rechecked it after the oil was put back in!  I, for one, and many others I know, will not go to Walmart at all, let alone use them for an oil change!  I am a former employee of this horrible company and am pursuing my own issues, and will not ever spend another dime in one of their stores!  Good luck, and let me know how it goes?!
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#3 General Comment

I know it sucks, but Can You Prove it?

AUTHOR: IamGood - (USA)

Put the shoe on the other foot, just for a second.
If you did some work for someone, and 3 - 4 weeks later they claim that something you did to their car caused it to lose all the oil, and caused their motor to crash.

Before you paid out any $$$ to fix the car, I know you would want some kind of proof that your work caused this issue.

It may sound like a cop out, but engines are very expensive, and your car is a 2006.  I'm not saying you did this on purpose, but without proof that Walmart's staff made a mistake, you are going to have to fix this yourself.  

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