Walmart Connect Charged monthly bill after canceling Internet

Charged monthly bill after canceling. Would not give a refund. Would not let me speak to a supervisor.
I canceled this service in February. Instead of canceling the service they gave me a free month and billed my credit card the following month without me telling them to. I told them to cancel it. They said the service would end in 14 days from my call. We had AOL also and didnt need both suppliers. I had not used the service since January. They were not nice people to deal with. They argued with everything I said and kept me on the phone for 40 minutes. The longer they argued the madder i got.

I finally had to hang up very dissatisfied. I hope no one has to go through what i went through. It was their mistake for not canceling the service in the first place and I had to pay for their mistake and they didnt care at all. I spoke to the company twice and really had a hard time understanding their language both times.

Donna
Jefferson, Georgia
U.S.A.