• Report: #1065814
Complaint Review:

walmart family mobile

  • Submitted: Wed, July 10, 2013
  • Updated: Wed, July 10, 2013

  • Reported By: michael stout — akron Ohio
walmart family mobile
3844 cottage grove rd akron, Ohio USA

walmart family mobile michael stout dispute bill akron Ohio

*General Comment: NOT ME!!!

*UPDATE Employee: WFM

*Consumer Comment: Watch out what you do

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i purchased a pre paid phone at walmart and i didnt like the phone so just a few days later i returned the phone since then i have recieved a bill for 71.82 i was not toild that i needed to call customer service to cancel the service i do not feel i need to pay this amount i no longer had the phone i lost money on min because i was only a few days into the 30 days of min and walmart should have told me that i needed to call to cancel it is a pre paid phone no contract thats why i went with pre paid so i didnt have to be sent a bill just pay as you go would like to have this resolved asap 


This report was posted on Ripoff Report on 07/10/2013 06:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart-family-mobile/akron-ohio-44319/walmart-family-mobile-michael-stout-dispute-bill-akron-ohio-1065814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

NOT ME!!!

AUTHOR: M S - (USA)

Michael Stout of San Antonio Texas has never lived in Montana or ever been associated with Jessica Stout. I have only been to Montana once on a drive thru.  I also have never owned or tried to sell a Honda Civic ever in my life -- as I detest that brand and model (they make great motorcycles though).  

I have been a Ford and Toyota man my entire life and would never touch a Honda, or Chevy or other brands like that.  I hate when people with my name do dastardly things!   People make Internet background checks on names and it's hell trying to defend yourself on stuff that people Google when you're trying to get a job.  

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#2 UPDATE Employee

WFM

AUTHOR: spooky j - ()

Walmart Family Mobile is a POSTPAID, not a prepaid service.

If you wish to dispute the charges, send your name & WFM account number with a detailed description of your issue to:

creditrequest@myfamilymobile.com

 

they usually respond within 5 business days.

 

You DO have to call to cancel your service. Walmart employees are often misinformed about the service (You'd think they'd know better, since it's a Walmart cellular provider).

source: 

https://www.myfamilymobile.com/Support/DeviceSupport/DeviceSupport.aspx?supporttype=BILLINGFAQ

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#3 Consumer Comment

Watch out what you do

AUTHOR: MochaG - ()

i was not toild that i needed to call customer service to cancel the service

I believe you have to either sign something or given a paper/contract/online page (to read) in order to get the phone. When buying anything and want to return, you must be careful and look for any special instruction for cancelation/return regardless how you feel like. If they legitimately gave you paper/contract/online page, you are responsible to read it. If you did not follow the instruction, I am afraid you will not be able to legally dispute the charge.

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