ED Magedson – Founder
Walmart Family Mobilepo box 629026 El Dorado Hills, California USA
Walmart Family Mobile This Walmart Family Mobile service is a complete ripoff!! El Dorado Hills California
I had been a loyal customer to Walmart's Family Mobile plan service. I recently was priveged to upgrade my cell phone to another carrier, in which I decided to no longer keep my service with Walmart Family mobile. I always paid my bill in a timely manner and had no problem with Walmart's Family Mobile service, however after stopping my service with the company I recieved a bill for $81.41. To my surprise I was shocked considering that this a no contract, pre-paid service. I had paid for my last month and decided not to continue service. If you don't pay the bill, there is no service.
I call the number on the outrageous bill only to contact someone who barely speaks english and explain to them that I am no getting sevice and haven't been for almost 2 months, how is it that your company is charging for a service I am no longer using or recieving.
The representative on the other end of the phone told me that this is not a prepaid service, but you pay as you go along. Ok, so if I'm not going along with the service then how is it that I'm being charged??? After a long back and forth dispute on what I owe and don't owe, I asked for someone who could resolve this issue. I was told to contact a customer relations website, in which doesn't exist! I am still trying to figure out who I need to talk to about this huge bill that Walmart Family Mobile is trying to stick me with. I am willing to pay what I owe, however I will not pay for a service that I did not use or recieve.
This report was posted on Ripoff Report on 11/01/2013 07:34 AM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart-family-mobile/el-dorado-hills-california-95762/walmart-family-mobile-this-walmart-family-mobile-service-is-a-complete-ripoff-el-dorado-1096200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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