ED Magedson – Founder
Walmart Family MobileNationwide USA
Walmart Family Mobile False advertising, deceptive practices, lousy (lying) customer service Nationwide Nationwide
I purchased a cellphone and service plan through Walmart Family Mobile/T-Mobile last week. The reason I purchased that particular phone and plan was because they were advertised with "unlimited talk, text, and web." When I get them home and set up, I find out that while the talk and text may be unlimited, the web is most certainly not.
So, I call customer service. After two days of trying to get through, I finally speak to a human being. He tells me that, oh, yes, my web service is unlimited, but I've exceeded my high-speed internet use for the month. Obviously, that IS a limitation, and I point that out to him-it's so slow I can't even access the internet at all most of the time. He repeats that it's "unlimited." I ask how much an "unlimited" useless service is worth, when I can't even tether the thing to my laptop for access. He then proceeds to tell me that I was "lucky," because that feature didn't work with their plan. I told him that feature HAD been working just fine until they cut it off. I paid for unlimited service, not three days worth of service. He again tells me my service is unlimited, despite just admitting that yes, there ARE limitations on the plan. I told him that obviously this issue isn't getting resolved over the phone and hung up.
I will be taking the phone back to Walmart in the morning for a refund. If I don't get one, I'll update the complaint.
This report was posted on Ripoff Report on 08/03/2014 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart-family-mobile/nationwide/walmart-family-mobile-false-advertising-deceptive-practices-lousy-lying-customer-serv-1167087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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