Report: #1352194

Complaint Review: Walmart Money Card/Green Dot Bank

  • Submitted: Thu, January 26, 2017
  • Updated: Thu, January 26, 2017
  • Reported By: Kristenfay — Fenton Michigan USA
  • Walmart Money Card/Green Dot Bank

    Nationwide
    USA

Walmart Money Card/Green Dot Bank Transaction Resolution Getting the runaround on fraudulent transaction, funds still not back in account Nationwide

*General Comment: Ask yourself this....

*Consumer Comment: File a complaint with the CFPB

Show customers why they should trust your business over your competitors...

There was a fraudulent transaction on my account for $354.99 right before Christmas. I had been hacked somehow, and the person made an unauthorized purchase on my eBay account. I noticed it the same day and called Walmart MoneyCard to inform them. This was on December 20th, 2016. I also informed PayPal, as it looked like it was done via PayPal. The Walmart MoneyCard people canceled the card that moment, there had been 2 more fraudulent transactions after the first but those weren't going through because of lack of funds. The gentlemen I was on the phone with at Walmart MoneyCard informed me of this, so they knew it was fraudulent activity. I was told I would be sent a replacement card ASAP, as it was a few days before Christmas and I now had access to NO funds at all. I was told it would go out the next day and I would receive it by Dec 23rd or 24th. I didn't receive it until the next week.

When I called before I received the new card, I couldn't get through to speak to anyone - I had to put in the last 4 digits of my card number, and since the old one was canceled and I didn't have a new one, the automated system kept hanging up on me. When the new card finally came, I was told there would be a resolution in 10 business days, by January 3rd, 2017. In the meantime, I had spoken to PayPal, who also was checking into this. I received a message from PayPal on January 3rd stating that they have confirmed that the charges were unauthorized and that they were processing the credit back to my card.

Well, on Jan 6th I received a notice from Walmart MoneyCard that I needed to sign and email a transaction dispute form, they needed a few more details to help them with their research. Seriously? So I called and was told that the "dispute" wasn't closed, I needed to sign and return the form and that it could take up to 45 business days. I asked why, in the multiple times I spoke with someone there, why I wasn't told I would need to fill this form out. No straight answer. I also asked what was there to still research? It's obvious it was fraudulent activity. What a load of BS... I'm totally getting the runaround from them. Ridiculous and completely unacceptable. I will be filing a complaint with the BBB as well.

Update Jan 19th: I emailed the transaction dispute form pn Jan 9th. On Jan 19th I called Walmart money card and was told it was still under investigation. I asked what was there to investigate, it had proven to be a fraudulent transaction. I stated the money should have been put back in my account already and this is unacceptable for a so called financial institution. I asked how long before this would be resolved. I was told it could take 45 days. I also asked again why, in the MANY times I'd spoken with someone I wasn't told about this dispute form until Jan 3rd. I didn't get an answer, only "I apologize for that ma'am". I'm a single parent who was laid off in September 2016, this is a lot of money to me. I stated I would be speaking with a lawyer, that maybe a lawyer could get some answers.

Another Update, january 26, 07...

Spoke with David at Green Dot Corp, was told in his files it's been notated that I asked for my dispute to be closed. SERIOUSLY?? I am beyond livid right now. I was told I have to resubmit the forms and basically start over. I asked who said I asked for it to be closed? He said it's in his notes, that on Jan 9th I spoke with someone and asked for my account to be closed. Um, yes, I spoke with someone then I emailed the dispute form the 9th, if I wanted it closed, why would I do that? Whoever I deal with at Walmart Money Card doesn't seem to know what they're doing, it doesn't matter who I speak with. This is absolutely unacceptable, I've done everything as asked. It's not like it's $5. it's $354.99 and I feel like I'm just getting the runaround from everyone.

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This report was posted on Ripoff Report on 01/26/2017 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart-money-cardgreen-dot-bank/nationwide/walmart-money-cardgreen-dot-bank-transaction-resolution-getting-the-runaround-on-fraudul-1352194. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#1 General Comment

Ask yourself this....

AUTHOR: Tyg - (USA)

 Ask yourself this...exactly how many transaction disputes do YOU think they get? I can tell you its a lot. Sometimes it IS fraud against the customer, sometimes its the customer trying to scam. The point is that its understandable that its going to take 45 days to investigate. YOU are NOT the only customer with some form of dispute on THIER plate. YOU are just one in a line of people who have been scammed or are trying TO scam. The reason YOUR issue was closed is because the very moment YOU bring up a lawyer THEY CAN NO LONGER HELP YOU!! YOU have threatened THEM with Litigation so THEY CLOSE THIER END! This is a COMMON PRACTICE so they can avoid any messy issues if it goes to litigation. So YOU have no one to blame for that except YOUR MOUTH!! We get it, YOU are out that money until its resolved, but YOU escalated the situation, NOT THEM!! You would have had your money back had YOU not run your mouth demanding explanations that REALLY are none of YOUR business. SO restart the dispute and KEEP YOUR TRAP SHUT AND LET THEM DO THIER JOB! Or get the lawyer spend thousands of dollar to get back $350+. Your choice. It takes time because REAL LIFE is NOT THE WEB!! YOUR dispute isnt going to be IMMEDIATLY resolved because they MUST make sure YOU ARE NOT TRYING TO SCAM THEM!! Which is VERY COMMON! Had you been able to have a bank account YOU would have had a faster resolution to your situation. Since YOU CHOSE to use a PREPAID service to do your banking, YOU get to deal with the policies that are in place to make a dispute. IF you havent recieved your money back IN 45 days then YOU have a right to demand a couple of answers. THEY are NOT going to spend thier time attempting to explain how it all works to someone who feels they can threaten them. Frustration is one thing but THEY ARE NOT THE ONES WHO SCAMMED YOU! That was some other criminal.

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#2 Consumer Comment

File a complaint with the CFPB

AUTHOR: FloridaNative - (USA)

The CFPB is the Consumer Financial Protection Bureau. They have the power to get this snafu with Walmart Money Card straightened out. File a complaint with the CFPB right away. Have all of your documentation ready as you will need to provide it to them too. Good luck.  

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