• Report: #942618
Complaint Review:

Walmart Moneycard

  • Submitted: Mon, September 17, 2012
  • Updated: Mon, September 17, 2012

  • Reported By: Tammy — Lawrenceville Georgia United States of America
Walmart Moneycard
Internet United States of America

Walmart Moneycard Cant get my new card and all my money is tied up! 2 MONTHS and they STILL HAVE MY MONEY! Internet

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My walmart moneycard expired in July 2012. They never sent me a new card or any notice that I should request a new one.  During the first week of August I attempted to use my card and it was declined because of the expiration.  That day I called in to customer support line and requested my replacement card.  The operator on that day told me that they HAD already mailed my new card.  Since I hadnt received it yet, they confirmed my mailing address (which was correct) ordered a new card and said that it would be to me in about 9 business days. 

I was hospitalized on August 13 and had an operation.  My card still hadnt arrived on or around August 23rd.  I called in to the c/s line and and told them.  AGAIN, confirmed my mailing address (it was correct) and they were going to resend it. 

I gave it about 9-10 days and AGAIN, NO CARD!  I must have lost count after that but I can almost guarantee you that I've spent over 8 hours on the phone with this place since 9/1.

As of today, 9/17, I STILL HAVE NO CARD!  I was out of work for 3 weeks due to my illness and that card has every single penny that I have to my name right now! 

They have up until this past Friday, sent to me via FEDEX, and (to the CORRECT) address ,supposedly, about 7 NEW CARDS!  They charged me $20 for a FEDEX fee and AGAIN STILL NO CARD!

At this point, I have spoken with 3 different "Corporate Supervisors", and countless customer service support people.

This report was posted on Ripoff Report on 09/17/2012 05:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart-moneycard/internet/walmart-moneycard-cant-get-my-new-card-and-all-my-money-is-tied-up-2-months-and-they-sti-942618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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