Complaint Review: Walmart My Family Mobile
Walmart My Family Mobile impossible to cancel; no customer service Internet
*Consumer Comment: Walmart Family Mobile
*Author of original report: Rebuttal
*Consumer Comment: You're mis-directing your anger.
When I wasn't getting good service, I decided to switch carriers. I was able to transfer my number without a hassle, however when I actually went to cancel service it took me three months.
I could not pay final bill online because they cut off access, but there is no mail service to send in a payment. They were continuing to bill me even though this is supposed to be a month to month service. When I finally reached someone who spoke English well enough to understand, I was informed I had to officially send an email to cancel service. I sent one outlining the fact that I had cancelled service as of date I switched plans and requested that the bill be prorated for the three days of service after last billing cycle.
I finally heard back that they acknowledged my cancellation and said they would prorate and let me know. I received another email stating final balance was $12.48. I mailed check to address listed at bottome of email as customer service contact thinking this matter was closed. Three weeks passed, and I got my check mailed back to me stating they could not accept payment by check and the balance was $17.48.
Once again I called and could understand very little of what the representative was trying to say. He tried to tell me that there was nothing he could do, but I could go to Walmart and pay there. I asked to talk to a manager and he hung up.
So I made a trip to local Walmart where I was informed they had no idea how to contact the company but I could make a payment there and there would be a fee of 88 cents for doing so. I caved and payed rather than stand on principle because my time is more valuable than the $6.00.
However I will never step foot in a Walmart again.
This report was posted on Ripoff Report on 04/21/2013 06:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart-my-family-mobile/internet/walmart-my-family-mobile-impossible-to-cancel-no-customer-service-internet-1044991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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