• Report: #154106
Complaint Review:

Walmart Photo Center

  • Submitted: Thu, August 18, 2005
  • Updated: Thu, December 15, 2005

  • Reported By:NEGAUNEE Michigan
Walmart Photo Center
3225 U.s.41 West Marquette, Michigan U.S.A.

Walmart Photo Center refused to give me pictures that i had taken with my camera, stated that thay where copy wright protected, ripoff Marquette Michigan

*UPDATE Employee: I used to work in the Photo Center at WM.

*Consumer Comment: Copyrights for Photography

*Consumer Comment: Brian the Walmart shil

*Consumer Suggestion: Umm.. how were you ripped off?

*Consumer Comment: Be more specific...

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walmart phote center refused to give me my pictures that i had sent in online to there center when i went to pick them up. when i got to the store and went to the photo center the first lady that i talked to at the desk said that one of my photos that i had sent in was copy wright protected and that she could not give it to me.

then she called a nother gentalmen to look at the picture and she said that it looked to him like the pictures was protected by copy wright. then the lady called the photo center manager out and she looked at them and said the same thing and he then told me that if i wanted the picture that i would have to fill out all of this paper work to get it.

the picture was taken on a cam phone and then downloaded to a laptop computer and then edited wit print master photo editor to how bright the lighting was and then up loaded to walmart photo center on line and then i had whent in to the store today to get them and that is when i got hit with this.

the second gentalmen made a statement so that i could hear it to the fact that i was not telling them the hole story about the picture. that infact i had croped out the photo company name so that i could get the picture done cheeper

NEGAUNEE, Michigan

This report was posted on Ripoff Report on 08/18/2005 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart-photo-center/marquette-michigan-49866/walmart-photo-center-refused-to-give-me-pictures-that-i-had-taken-with-my-camera-stated-t-154106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I used to work in the Photo Center at WM.

AUTHOR: Lara - (U.S.A.)

Had to deal with this a lot. Wal-Mart's online policy is basically the same as the in-store policy. Here's what it says (as posted on Wal-Mart.com):
"Photo Center Copyright Policy
Walmart.com will not assist in the copying of a photograph that is signed, stamped, or otherwise identified by any photographer or studio as copyrighted material, or any photograph that appears to have been taken by a professional photographer or studio, even if it is not marked with any sort of copyright, unless we are presented with a signed Copyright Release. Negatives or digital images of a copyrighted image will be retuned to you unprinted and you will be provided instructions on how to present Walmart.com with a signed Copyright Release. In addition, Walmart.com will not assist in the copying of any state or federal document, including but not limited to, driver's licenses, passports, and social security cards."

All you had to do was sign the paper's claiming ownership of the copyright. You spent so much time working on the photo to make it look so good that it was mistaken as proffessional by multiple people, but you couldn't take 2 minutes to fill out the papers for the copyright to take any liability off the lab?

Get over it.
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#2 Consumer Comment

Copyrights for Photography

AUTHOR: Alberta - (U.S.A.)

I am a professional photographer and would like to offer a possible explaination. I posted over 100 photos on my website and to protect people from stealing my photos and making changes to them and saying it was theirs, I placed electronic copyright protection on the digital files using Digimarc. No matter what a person does to the photo or how much they change it, my digital copyright is imprinted in the photo with an address and phone number to contact me concerning the photo. Additionally Digimarc offers another protection allowing people to see the photo online (for example like a free screensaver), but digital droping if someone tries to print the photo. I'm not sure if the digital droppings shows a copyright logo or not, but it does let the printer know it has been stoolen.
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#3 Consumer Comment

Brian the Walmart shil

AUTHOR: Joe - (United States Minor Outlying Islands)

Again defending those that assume guilt before innocene. Who is the injured party Brian?
How can a copy right violation take place without and injured party? If you can't name an injured party Brian then no copy right infringement has taken place.
If there was an injured party notify them and let them pursue the case.....

What don't you know about copy right law Brian? This ladies photos were copy written just by virtue of being taken.

I have seen enough of this Brian character to know to my satisfaction that Walmart is hiring shills to try and sway public opinion.

Again Walmart is acting as police man (by accusing her of a crime) and judge jury and executioner by stealing her property with no due process.

Get the word out about how Walmart treats its customers and also that it has hired shills to try and undermine public discussions of its unethical behavior.
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#4 Consumer Suggestion

Umm.. how were you ripped off?

AUTHOR: Brian - (U.S.A.)

What did Wal-mart take from you? How did they scam you out of money? How did they not provide a service that they had agreed to provide? Did you pay for the pictures, and then not get them?

While I hate slamming a poster just because of spelling and grammar, I wonder if you actually understand copyrights, and why Wal-mart will not reproduce copyrighted images. All photo duplication places have this rule, though some enforce it more than others. If you didn't take the picture, you don't own the copyright. Also, if the picture is of something else that is copyrighted, i.e. a painting, another photograph, etc, then you are "copying" something that someone else created.

Do a google search for "copyright photo processing lab violation" to learn more.
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#5 Consumer Comment

Be more specific...

AUTHOR: Jennifer - (U.S.A.)

What WAS the picture? Was it of another picture? Or of something else to that effect?
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