Report: #1399108

Complaint Review: Walmart Product Care Plan

  • Submitted: Sun, September 10, 2017
  • Updated: Sun, September 10, 2017
  • Reported By: Loretta — Fort Gay West Virginia USA
  • Walmart Product Care Plan

    Nationwide
    USA

Walmart Product Care Plan When I called the telephone number on my Walmart Product Care Plan I spoke to a lady named Sylvia. She asked me for the Product Serial # and the name of it. She said it was a 60" Element TV and that it was covered. I told her the problem and she took all that down. She said it was covered under the warranty. She gave me a service request #: 105096591. She said she was putting me over to the claims processing department and for me to hold on until a representative answered me. I was on hold for over 20 minutes with them. Louisa, Kentucky Nationwide

Show customers why they should trust your business over your competitors...

 Walmart Product Care Plan is a Rip Off to it's consumers. They will act like they are going to help you then put you on hold so long they think that you will just give up on it. They need to be stopped immediately.

*When I called the telephone number on my Walmart Product Care Plan I spoke to a lady named Sylvia. She asked me for the Product Serial # and the name of it. She said it was a 60" Element TV and that it was covered. I told her the problem and she took all that down. She said it was covered under the warranty. She gave me a service request #: 105096591. She said she was putting me over to the claims processing department and for me to hold on until a representative answered me. I was on hold for over 20 minutes with them. But here's the kicker, while I was on hold I kept getting a call coming in from 1- (844) 601-9118 but at first I was afraid to answer it because I didn't want to miss speaking to the claims rep. After it beeped in about three times while I was on hold, I switched over to answer it and it was the same music that was playing when they had me on hold. After about 20 minutes on hold I hung up and dialed the number that kept beeping in on me. The automated message said, "you have reached Advance Triage Support Line, all Representative are busy. Please hold. I called the first number I called and spoke to Pat. Again I was transferred to a claims representative department and was put on hold again. I never got anyone to answer me on the claims side of the call. Needless to say I don't have time to waste on telephone calls that never gets me anywhere. My husband is very ill at the present time and I have to go the the rehab center to check on him. I feels that this company is just putting me thru a run-around and since they got our money for the product extended warranty they don't intend to keep their promise. Please help me with this, even if it means I won't get my husband's tv repaired but to shut this company down. I don't want any other person to be taken advantage of. Thanks in advance.*

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This report was posted on Ripoff Report on 09/10/2017 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart-product-care-plan/nationwide/walmart-product-care-plan-when-i-called-the-telephone-number-on-my-walmart-product-care-p-1399108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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