Complaint Review: WALMART SUPERCENTER
- WALMART SUPERCENTER
4875 Old York Road
Rock Hill, South Carolina
United States of America
- Phone: 803-323-20
- Category: Computer Manufactures
WALMART SUPERCENTER Walmart sold me a new Acer Laptop. When I opened the box it contained wood and junk. Walmart is refusing to refund $500. Rock Hill, South Carolina
*Consumer Comment: The factory seal means nothing
*REBUTTAL Owner of company: Wal-Mart Returns
*Consumer Comment: In these cases...
*Consumer Comment: hah! same thing happened to me!
*UPDATE Employee: Seen this happen..
When I opened the sealed carton, all that was contained were 2 pieces of wood and a Dvd drive together with some plastic cylinders where the power cord should have been, but no computer!
I immediately called Walmart and spoke with Loss Prevention, a person by the name of Keshia, and the Assistant Manager, Stacey. They asked me for SN# and other info from the receipt and told me they would investigate. I told them I was bringing the item back right away. When I arrived and showed them what I bought, they Stacey and Keshia said they would "investigate" and get back to me. I asked them to refund my money or give me a computer while their investigation was ongoing and the refused.
I left the item with them and Stacey promised to call me back last night - which she did not.
Someone went to a lot of trouble to rip me off because the carton was sealed and had the approximate weight of a laptop. Has anyone else had a similar experience? What is the best way to either get a refund or another computer? This is so obvious that I cannot believe Walmart did not handle this in the right way when I reported it.
Any help will be apppreciated.
This report was posted on Ripoff Report on 09/27/2009 05:41 AM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart-supercenter/rock-hill-south-carolina-29732/walmart-supercenter-walmart-sold-me-a-new-acer-laptop-when-i-opened-the-box-it-contained-500945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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