ED Magedson – Founder
Walmart2044 Forest Ave Chico, California USA
Walmart In the land of idiots, Managers are Kings and Queens Chico California
My complaint about the Wal-Mart in Chico Ca is kinda complex. It requires knowledge of the rules of couponing, and Wal-Mart's coupon and return policy, but I will try to explain it in a way that makes sense for everyone. Get a good look at the pictures of employees I have provided. They are the poster children of everything that is wrong with Wal-Mart. The problem with making returns, couponing, or even just plain shopping at Wal-Mart is simply the amount of ignorance that is required to be a Wal-Mart employee.
To be good at couponing you need to know the rules. Every store that accepts coupons has a coupon policy. It makes making transactions fair for BOTH the employee and the customer. If a store is going to accept returns, they must have a return policy, that makes returns fair and easy for anyone. Both the customers and employees must follow these guidelines. [continued below]....
I had problems returning items at this Wal-Mart because the second the cashier notices you making a return that you used coupons to pay for, they immediately think 'fraud'. This is unfortunate for people like me who use coupons to purchase literally everything. If I want to make a return, it should be allowed especially if I have a receipt. To make matters worse, when I read the return policy for Wal-Mart, it said that returns were not only allowed for purchases with coupons, but the value of the coupons is returned to the customer. But the return policy doesn't really help anyone if employees don't even bother to read the policy they spend all day mindlessly enforcing. I had a good laugh when one of the customer service employees, Houa Moua , told me that making returns that you purchased with coupons was 'breaking coupon law'. I laughed and asked her how many 'coupon laws' are there? After showing her that the return policy, at the time allowed the transaction, she told me 'if you have a problem with this, you can speak to our manager.' The level of ignorance at this particular store is mind boggling. It goes ALL the way up the chain of command.
On another occasion a manager, Billy Roberts, told me that 'only one coupon from the Sunday paper could be used at a time'. Anyone who knows anything about couponing knows this is absurd, and I'm embarrassed for the managers that are actually telling this to their customers which completely contradicts Wal-Mart's actual coupon policy.
A week before Christmas I made my very last trip into the Wal-Mart in Chico CA. I was going to use some coupons I had saved for some razors. The coupon was above the total of the item, which according to Wal-Mart's coupon policy is completely allowed. In fact many people take their coupons to Wal-Mart for this very reason. It's a nifty LEGAL way to bring down your total by simply using your head, and the resources around you. The cashier who rang me up was new and didn't know the coupon policy (big surprise), and needed a manager to approve the transaction. My only hope at this point was maybe, just maybe, the manager who would come discuss this with would me at least know the stores policies, as the managers are required to know this information. I was very embarrassed for the 'manager' that helped me this day. Her name is Daine LaMerrill Harrison. Her first words to me were "YOU KNOW YOUR NOT ALLOWED TO RETURN THESE RAZORS RIGHT!?!" I informed her that I wasn't standing in the customer service line asking for a refund, I was standing in the checkout line, PURCHASING them. I was told I was only allowed to use one coupon per transaction. I then pointed out that the coupon said 'one per PURCHASE', NOT per transaction. When I asked her the difference between a transaction and a purchase, this idiot manager didn't seem to even know the difference. At this point my plan was to allow her to read Wal-Mart's store policies as I always keep them printed and on hand, just for schooling stupid managers like Diane. Instead of listening to what I was actually saying, Daine started talking over me, and wouldn't let me say anything. After every fact I stated, she would simply shake her head and say 'NUH UH! THAT'S NOT WHAT I WAS TOLD!!". I felt very embarrassed for Diane because that s not even an acceptable answer for a manager to be giving to its customers. At one point Diane told me that I could not use the higher value coupon on a lower value item, as it was 'like getting cash back'. I had a very good laugh when she said that. Clearly this woman didn't know her a*s from her elbow.
At this point I became very frustrated as even Wal-Mart's managers had no idea about the rules in place for the very story they represented. I told Diane that I thought she was very stupid for talking over me, the customer, who is simply saying 'let's review the policies together'. At this point, Diane didn't take the time to ponder whether I was actually right or not, she threatened to have me escorted out of the building for calling her 'stupid'. This frustrated me greatly as large amounts of people were watching the exchange of words, and I knew, from doing actual research, that I was actually in the right on this transaction. I could clearly see online that many people were using this coupon the EXACT same way. Still Diane keep shaking her dumb head, and talking over me. I told her that she should be embarrassed for even allowing herself to consider herself a 'real' manager of Wal-Mart, as she had proved to me she not only had no knowledge about the policies required to be a manager, but she couldn't even demonstrate to me that she knew the difference between a transaction and a purchase. After I called Diane 'stupid' a second time, she and another manager told me that I wasn't allowed to use coupons at this Wal-Mart ever again, and that I was going to be escorted off the premise if I didn't immediately leave. I was so insulted and humiliated that customers were watching the exchange, and many of them I feared just saw a manager telling a customer they are wrong, and I'm sure many of them thought I was in the wrong, because of COURSE the managers probably knows more about the rules than some 'dumb' customer, right?
The sad fact is, even after Diane reads this complaint, I don't believe she has enough intelligence in her fat head to look up the real rules for the store she works at, and ever figure out that she was actually in the wrong. My best bet is that after she reads this, she will just shake her dumb little head, think 'nuh uh!!!', and life will go on. Ignorance is bliss. If Diane can be a manger at Wal-Mart, then literally ANYONE could. All you apparently need is a pulse to qualify. Managers like these are the walking, talking, living, breathing textbook examples of why people choose not to bring their coupon to Wal-Mart, or even shop there. I refuse to give any money to that business. I encourage couponers to take their coupons through the self-checkout line at Wal-Mart if one is available, as you cut out the ignorant employees, and it's just you versus the machine. Better yet, take your coupons to Target where I guarantee you, even the cashiers know the rules.
This report was posted on Ripoff Report on 04/22/2014 10:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart/chico-california-95928/walmart-in-the-land-of-idiots-managers-are-kings-and-queens-chico-california-1140965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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