Walmart Protection Plan Rip OFF Columbus, Georgia
*Consumer Comment: You were advised correctly on what "In home service" means
We purchased a 42" Vizio HD television in June 2009 and also purchased the Walmart extended warranty protection for the television. We are now in the first year of the extended warranty and contacted them about repair. After talking with my husband about what the television was doing they said that they would call when the part came in and arrange to come to our home to repair the television. This is exactly what the warranty protection service states...IN HOME SERVICE. They then called and set up a repair date. Repairman arrives as scheduled and you would know they have the wrong part. After calling in he tells me they do not have the part in stock and they will have to take my television in to their shop. It will take them 10 days to get the part and then a couple more to repair and return our television. We asked would they leave the television and after the part comes in then come back to repair or take to their office. He agreed to leave the television.
Shortly after the technician leaves we receive a call from the service manager stating that they would have to come get our tv and bring it back to their office because he could not justify making another trip to pick it up since the repair facility is in Douglasville, GA and we are in Columbus, GA. He then stated I could bring the tv to him when the part came in or they could charge me $110 to come pick it up again. After being bounced back and forth between Walmart's warranty dept. and the contracted repair service facility we were told that if we did not let them take the television we would be voiding our warranty. Of course, Walmart warranaty repair tried to tell me that they talked to the repair facility and that they had the part in stock and would have our television back in a couple of days...I told him that was a lie because I was standing next to the technician when he called and was told that the part would take 10 days to get in. I told him that I did not appreciate being lied to. I asked him why the warranty states IN HOME SERVICE...when clearly that was not what we were getting. He said that did not mean that they would repair it in my home only that I would not have to transport it anywhere for repair. I told him that didn't make any sense since the rapair facility had already given me the option of bringing it in myself. I told him that I would do my best to make sure that anyone purchasing WALMART's EXTENDED WARRANTY
PROTECTION SERVICE understands that the IN HOME SERVICE is a crock! We feel that if this company has contracted with Walmart to repair these televisions and they bring the wrong part for repair then they should absorb the cost of the return trip to repair with the correct part. We paid for a service that we clearly are not getting! Now I am stuck with no television for 2 wks...hopefully it will return repaired.
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