Walmart ripoff ruins childs christmas Knoxville Tennessee

Of ALL these postings and arguments...not One person got it right.
Please Read On....This is the RIGHT answer...

The TRUTH of the matter is that Wal-Mart does an interesting thing to prevent fraudulent activities (especially in Electronics).
When You Purchase items from electronics of decent value like X-Box,DVD recorders,Cellphones or Plasm Tv's etc, they either input or simply SCAN the Serial number too! The reason is because people were actually getting items out the door, passing recipts to their pertners in crime and attempting to either get a refund or grab another one and head for the door. When You get to the door the checker may see this and not let you pass. and obviously if you try to make a return they will see you have the "wrong" item.

Wal-Mart has taken a harsh beating from theives whom scamed them this way.This is Wal-Marts New Loss prevention plan.I hope I cleared that up.

The majority of UPC numbers are the same for all retailers, i know from experience. I work at the customer service desk. Why didnt walmart take back your xbox? Simply because microsoft does not have the system in which the serial number is registered when scanned and bought at the registers. There are only a few manufacturers which have this system, and major retailers such as walmart, best buy, circuit city... etc actually use it. I know that apple, sony, nintendo, and hp have serial number registration which when you put it in the computer it will bring up when and where it was bought. So maybe you should have kept that receipt, or bring the credit card you bought it with... too bad they cant look up the serial number on an xbox since it is never registered.

UPC, universal product code, identifies an individual consumer product. SKU, stock keeping unit, is a retailer defined coding system. The SKU, not the UPC, can indicate if an item was purchased at the particular store. But the SKU will be the same for the EXACT same item at the store, and therefore cannot tell them when the item was purchased, which is why store's have policies regarding receipts. An XBOX purchased at WalMart one year will have the same SKU as any other year. No store is obligated to do ANYTHING for you without a receipt, because they have no way of knowing when you purchased the item or if you stole it for that matter, though most do for customer service reasons. I can't say I support WalMart or the customer in this situation, since I wasn't there. But I don't shop at WalMart very often, and I certainly wouldn't buy an XBOX there.

Buy high dollar electronics from a reputable electronics store, and don't forget to save your receipt.

I couldn't resist this soap opera. I bought a PS/2 and an X-Box360 both used from a swap meet ($20 each). Both didn't work. I called Sony first for a price to fix it admitting I bought it used. They said NO CHARGE if you pay shipping here, we'll pay return shipping. Ten days later we had a refurbished unit. Basically same thing happened with Microsoft. GREAT CUTOMER SERVICE! Of course they figure we'll buy more games.

Walmart must have the most lenient return policy anywhere. Never a problem, period.

Now the ridiculous part of this report. Jenny doesn't mention the age of her child but after 3 weeks of using the X-Box, sending it in to be fixed should not have been a big deal. TELL THE CHILD THE TRUTH!. It wasn't like it broke on Christmas Day or a few days after. Tell your kid they will have to wait. TEACH YOUR KID HOW THE WORLD WORKS! If your child is too young to understand, they are too young to be playing X-Box. Was this their only present? They have nothing else to do? Learning how to deal with disappointment is part of parenting. Going for the "quick fix" is hurting your child's social skills.

You brought up the whole "ruined Christmas" sob story so now you get to hear every one's opinions.

If you can't turn your child's attention away from this "tragedy" then I feel sorry for your child's future. If your point is that it's the "principle" of the matter, then I feel sorry for your future.

Enjoy your 2 X-Box's.

P.S. Learn how to use spell check.

i bought a nintendo ds a few years ago when they first came out on vacation

i was going to give it to my brother but found out after i bought it his dad went out and got him one

so wanted to get my money back - well i did not have that store around me figured i would just return it to walmart and get a giftcard or what ever from them since it was still sealed in the box

they ran the barcode and they were like sorry we can not take this back because it was purchased at XYZ store in Tulsa, Oklahoma on such and such date

You will have to return it to that store

I used to work for Office Max and I can tell you that while UPC does stand for Universal Product Code, it doesn't mean "Universal" as in all stores use the same UPC for product A.

For example:
A customer came in and purchased an HP15 black ink cartridge from us claiming that the one he bought from Target was defective (hey it happens, not a big deal). We rang him up and sent him on his way.

He came back about 10 minutes later and told us that the one he bought from us was also defective (probably an issue with his printer but oh well). He handed us the receipt and the cartridge, not only did the UPC on the cartridge not match the one that was on the receipt but when we tried to scan the box (giving him the benefit of the doubt), it came up as invalid.

Not to go on a rant about CUSTOMERS trying to Rip-Off stores, but basically this guy had tried to get us to give him money back for the Target cartridge. He started to whoop and holler until we pulled another one off our own rack, scanned it and it read just fine.

So the point is: before you get hateful and tout your "knowledge" because you might have read something, somewhere, the best knowledge is experience. Still stores have return policies for a reason, life is better when everyone plays by the rules.

*on a side note, our "customer" at least had the decency to slouch, red faced out of the store once he realized we knew what he was doing... if only they were all like that!

the UPC code on a merchandise package stands for universal product code, and they are all the same on certain products, HOWEVER! the bar code ABOVE the UPC is NEVER the same , and when scanned gives the batch # store # and warehouse # from which the items in the batch came from

you can MOST CERTAINLY find out where a pckage was purchased from its UPC.

anybody who has ever worked in a retail store will tell you the same.

Just something for Mike about UPC. You need to understand the size and purchasing power of large stores. Walmart has it's own UPC codes, it allows Walmart to control it's inventory more accurately as well as solve problems where the merchandise was not purchased there. in fact most of the products sold at walmart come with their RFID security and inventory electronic tags (moving away from the primitive UPC) are put in the products when they are manufactured. So you might want to update yourself on how things work in the 21st century.

Some of the people that hit your post are called trolls. They will take what you said and twist it they do not even read what you wrote. They have been bothering me for months.They have no lives, no jobs and will never leave you alone.Years after you post they still go there and write to each other.MIKE is the biggest jerk of all.My complaint tires (firestone) tiresplus.GOODLUCK TO YOU. YOU SOUND LIKE A NICE PERSON.

hey this is jenny the one with the orginal problem i cant belive this is still going but for the new people who have written let me answer first maybe my english and spelling suck but i really dont care second if there is no way to tell if it came from walmart then there should be and the people at custermer service should get the story straight not one tell you yes the next says no and if you know someone or you look right then you can get an exchange i did. and for the one who says i runed christmas for how i raised my child no i have not my child knows the meaning of christmas but it broke my heart that the one thing he asked for he could not have just rember keep those reciepts

recently i went to the same walmart to return a vcr/ vhs combo that i recieved for christmas, i was told that the all had to do was bring the box also and if I did not have the reciept I could recieve a gift card also, well when my husband returned this item, he was told take it back home because we do not return electronics, now this was the same store that Jenny returned the xbox. I have returned a cord to my laptop computer that I purchased to walmart that came out of the department of electronics, I had the reciept but I did not have the box because I never thought to keep the box.

I was told at this walmart that i could not return it because I had no box and this was the proof that i bought it from walmart. First the lady at customer service told me to go to the back and see if they had another one that I purchased a month before I only wanted to exchange the cord not get money back or anything like that, when i returned to the counter another representitive of walmart waited on me they did not have another cord but they did have the barcode on the reciept and also they had the barcode on the shelve in the back of the store they just did not have another cord at the time.

The gentleman told me that it was there policy because i did not have the box that i
was out of luck. He was very rude and laughed at the problem i was having. Well i went to the other walmart in our town and was able to exchange this item. But to all that are not aware of the barcode on the side of a item that you buy from walmart i was told at the other walmart that the code on the inside was there way of tracking the merchandise so the #s do match somewhere the walmart that this consumer went to has bad service and did not take the time for the consumer.

well when my husband went to that walmart to return the gift of the vcr/dvd player he was told without the reciept they could not do anything about it the #s matched there product and they knew it was purchased at a walmart they could not tell which one Who is right??????? Walmart knows that the public will always buy from their store if they lose one consumer they will gain 5 otherI feel bad for the child at Christmas!!! And most of you would feel bad if the company you are returning this item says they have rollback for the consumer and that low prices are what they want to give to the consumer, and you have heartach from the ill customer service and the policies that they have, walmart does have low prices and i will probaly shop there but I will always keep my reciept , and I will tell anyone that I know to keep the reciept even if it is a present. Walmart will not be always on the top if customer service does not improve. Good luck to you with the xbox, remember go to where ever you have to go , if it is microsoft return the item I am sure that it will come back to walmart some way, it was thier item that they sold to the public. Dont give up the Walmart In Knoxville will always be the same but the consumer will change as time goes by

recently i went to the same walmart to return a vcr/ vhs combo that i recieved for christmas, i was told that the all had to do was bring the box also and if I did not have the reciept I could recieve a gift card also, well when my husband returned this item, he was told take it back home because we do not return electronics, now this was the same store that Jenny returned the xbox. I have returned a cord to my laptop computer that I purchased to walmart that came out of the department of electronics, I had the reciept but I did not have the box because I never thought to keep the box.

I was told at this walmart that i could not return it because I had no box and this was the proof that i bought it from walmart. First the lady at customer service told me to go to the back and see if they had another one that I purchased a month before I only wanted to exchange the cord not get money back or anything like that, when i returned to the counter another representitive of walmart waited on me they did not have another cord but they did have the barcode on the reciept and also they had the barcode on the shelve in the back of the store they just did not have another cord at the time.

The gentleman told me that it was there policy because i did not have the box that i
was out of luck. He was very rude and laughed at the problem i was having. Well i went to the other walmart in our town and was able to exchange this item. But to all that are not aware of the barcode on the side of a item that you buy from walmart i was told at the other walmart that the code on the inside was there way of tracking the merchandise so the #s do match somewhere the walmart that this consumer went to has bad service and did not take the time for the consumer.

well when my husband went to that walmart to return the gift of the vcr/dvd player he was told without the reciept they could not do anything about it the #s matched there product and they knew it was purchased at a walmart they could not tell which one Who is right??????? Walmart knows that the public will always buy from their store if they lose one consumer they will gain 5 otherI feel bad for the child at Christmas!!! And most of you would feel bad if the company you are returning this item says they have rollback for the consumer and that low prices are what they want to give to the consumer, and you have heartach from the ill customer service and the policies that they have, walmart does have low prices and i will probaly shop there but I will always keep my reciept , and I will tell anyone that I know to keep the reciept even if it is a present. Walmart will not be always on the top if customer service does not improve. Good luck to you with the xbox, remember go to where ever you have to go , if it is microsoft return the item I am sure that it will come back to walmart some way, it was thier item that they sold to the public. Dont give up the Walmart In Knoxville will always be the same but the consumer will change as time goes by

recently i went to the same walmart to return a vcr/ vhs combo that i recieved for christmas, i was told that the all had to do was bring the box also and if I did not have the reciept I could recieve a gift card also, well when my husband returned this item, he was told take it back home because we do not return electronics, now this was the same store that Jenny returned the xbox. I have returned a cord to my laptop computer that I purchased to walmart that came out of the department of electronics, I had the reciept but I did not have the box because I never thought to keep the box.

I was told at this walmart that i could not return it because I had no box and this was the proof that i bought it from walmart. First the lady at customer service told me to go to the back and see if they had another one that I purchased a month before I only wanted to exchange the cord not get money back or anything like that, when i returned to the counter another representitive of walmart waited on me they did not have another cord but they did have the barcode on the reciept and also they had the barcode on the shelve in the back of the store they just did not have another cord at the time.

The gentleman told me that it was there policy because i did not have the box that i
was out of luck. He was very rude and laughed at the problem i was having. Well i went to the other walmart in our town and was able to exchange this item. But to all that are not aware of the barcode on the side of a item that you buy from walmart i was told at the other walmart that the code on the inside was there way of tracking the merchandise so the #s do match somewhere the walmart that this consumer went to has bad service and did not take the time for the consumer.

well when my husband went to that walmart to return the gift of the vcr/dvd player he was told without the reciept they could not do anything about it the #s matched there product and they knew it was purchased at a walmart they could not tell which one Who is right??????? Walmart knows that the public will always buy from their store if they lose one consumer they will gain 5 otherI feel bad for the child at Christmas!!! And most of you would feel bad if the company you are returning this item says they have rollback for the consumer and that low prices are what they want to give to the consumer, and you have heartach from the ill customer service and the policies that they have, walmart does have low prices and i will probaly shop there but I will always keep my reciept , and I will tell anyone that I know to keep the reciept even if it is a present. Walmart will not be always on the top if customer service does not improve. Good luck to you with the xbox, remember go to where ever you have to go , if it is microsoft return the item I am sure that it will come back to walmart some way, it was thier item that they sold to the public. Dont give up the Walmart In Knoxville will always be the same but the consumer will change as time goes by

I understand your frustrations with wally World and Microsoft, I had a similar Issue with an Xbox and walmart so i know what your going thru.
And i also Sympathise with your child most dont understand things like this.

WalMart Buys All of their Products from a sub wholesaler and most of it comes from derailed commodity warehouses and insurance rollovers thats how sam walton believed in making lower prices selling junk that was never supposed to be resold.

Next time you want a game system Buy a Sony Playstation at lease if it is broken you can get it replaced. :)

I just have a couple of things to say to Jenny. If you have taught your child that the meaning of Christmas is getting an expensive toy that he wants, then YOU have ruined Christmas. I personally am not a fan of Wal Mart, but it ISN'T their fault that you have based your childs happiness on a VIDEO GAME!! If your son is an honor student, I suggest that next time, just GIVE him the $500 to TUTOR YOU in English. I am SOO tired of people thinking that Christmas is about buying the most expensive present!! It ISN'T even about BUYING any presents!!

At Target for the big game systems like that it's not only the UPC that's scanned but another barcode on the product aswell.

I would like to know why everyone assumes UPC in this line of posts when it's one of 2 things scanned when you check out. Or atleast at Target it is.

I work at a Target and I know the cashiers and I've seen them check out Xbox's, PS3's etc... There's a little opening in the product box on the PS3's where you can scan the actual system itself without having to open the box to do so. I believe the same is with the 360.

Everyone who says that the UPC is the only way to track them is wrong. Heck, even PS2's have a barcode on the back of the system aswell.

The UPC is only on the box itself and common knowledge that it is the same on every single item that's made in existance. (There's only a small handfull of things that'll have different barcode numbers but come up under the same DPCI and this I know wouldn't be one of them).

Wally world should of been able to scan the actuall barcode on the system itself.

Plus on the back of the system should by a thing about warranty information, product information etc... by the company. If not on the system itself but also on the box it came with and surely in the paperwork.

I'd call them and get about getting it fixed/replaced.

Wallmart is only at fault here for having crappy service and not being able to help you exthange it.

ALWAYS keep your reciept and if you are buying something as a gift for someone else, expecially if it's high priced like that, then I'd keep the receipt and if the person I gave the item to has problems then they can come to me for the reciept.

I don't know about other stores but Target's reciepts come with another little reciept to use if you are giving the item as a gift. It won't show the amount or anything the person paid for it if you don't want them to know. They can take that back to the store and get it taken care of.

Something of this caliber of product... the store you bought and return it to will probably only exthange it for same product, exthange it for store credit you can only use in that department, or if for some strange reason just turn you away and you have to leave. If that happens the contact Microsoft about repairs/replacements.

PLEASE: if you return anything treat the person behind the counter with respect and kindness. Don't be rude, brash, upset and take it out on them. That person doesn't have anything to do with the problem of your system and might be more willing to bend over to help you if you show them some curtesy and respect. I don't know why customers always feel they need to yell at us and be rude to us when I have no bearing on the problem and most of us really wish we can help you.

Apparently, there is some misconception about UPC codes. There are some that are specific to particular chains of stores, such as Wal-Mart. I know this for a fact, because two years ago, I got THREE copies of the same movie. I took two of them back to Wal-Mart and despite being the same exact movie, Wal-Mart said only one had been purchased from their store. When I looked at the barcodes, I saw that they were, indeed, different! And when I checked with my friend, I learned that she had bought the copy she gave me from another store.

Another time, several years ago, I bought a replacement VHS movie for one that was lost. I bought it at Sam's Club (which, as everyone knows, is connected to Wal-Mart), and it was the first DVD I had ever bought there. Shortly afterward, the first copy turned up, and when I was putting it away, I thought something was different. On the side of the new copy was imprinted the name of the store: Sam's Club. On the tape itself, not the box or the wrapping!

I believe the reason for this is because of Wal-mart's lower prices. People could buy low-priced items at Wal-Mart and return them for a bigger refund at other stores. But if the UPC codes are different at Wal-Mart, that cannot be done.

I cannot say this is the case with EVERY item Wal-Mart carries, but I know from personal experience that in some cases, the UPC codes at Wal-Mart ARE different from other stores!!!

ok folks this is the end of my story, the lady that i know that works at walmart talked to a different manager and as a favor to her he exchanged the 360 so at least one person there has a little sence. so the moral i think is to keep the reciept or hope you know someone. oh to the guy who said take the old one back with a new reciept i bought it at gamestop cause of there 12 month exchane policy not at wally world so that would not work. everybody remember KEEP THOSE RECIEPTS! and if you give a gift either give the reciept or keep it in a safe place so nobody has to go thru what i did peace out

then why not take the bad one back to walmart with the reciept for the one you bought and get your money back if they wont give your money back get one that works and then you will have 2 xboxs that work instead of one that dosnt work and one that works.

I still think there is a little confusion here.

Yes, it's true UPC codes are Universal. Meaning the same product at Store A will have the same UPC at Store B.

Now, many expensive electronic items will also have a barcode (NOT a UPC) on it with serial number information on it. I don't have an Xbox, but I remember when I bought my PS2 it had such a barcode (again, NOT a UPC) on it.

Whether a retailer chooses to use this serial number barcode I would imagine is up to them.

Anyways the moral of the story is, keep your receipts.

ok folks here it goes again. some people need to read slow as to get what i am saying. the 360 was bought as a gift for my son. it was purchased at walmart on 12-02-06. he got it on 12-25 -06. it tore up on or around 1 1 07. walmart would not exchange it. yes my husband went the day after to gamestop and got him another. he did so because micrsoft said it could take up to 3 months not that it would but it might. he did this because he LOVES his son and did not want him to do without. so you see its not really the money spent that is at issue but lousy service in all. and yes once again i dont know what it is called but a lady i know works as a greeter for walmart and she said that on their stock they have a code that tells them it is from walmart. they just did not want to deal with it. the reason i even wrote about it is to warn everyone to keep all reciepts from walmart trying to warn people so they dont make the same mistake. as to the one who says the kid dont rule no he dont but i would rather spend 500 more dollars to keep him busy so he dont get bored and into troble as so many kids do these days,oh and by the way before some jerk says it he dont just play games all day. he has chores to do at home, he is an honor student and he plays sports so he is a well rounded child that is why his dad got him the game he is a great child and he deserved a game to play you raise your kids(if you have them)and i keep on taking care of mine. in closing i will just say once again that from what i have read about walmart on ripoff on other sites is that there cust. service in fact the whole storeSUX! so you keep on shopping there hope you never lose a repiept!

I bought an XBOX 360 from ebay in Dec 2005. It worked flawlessly for 11 months, 14 days. Then I got the "circle of lights" death when I tried to play it. Microsoft warranty is for 90 days so I knew I would have to pay to get it repaired. I called XBOX support and they told me they would repair it free of charge, and they would pay for shipping. The next day, UPS shows up with an empty box to put my XBOX into. UPS showed up the next day and picked up my XBOX. A week later, UPS returned what looked like a brand new XBOX. The one I sent had a slight scratch on the top, the one they returned was scratch free.

Bottom LINE, Microsoft took care of me, beyond my expectations and they stand behind their products. It didn't take 3 months.

WalMart takes alot of cr@p from whiney little snivlers. If you don't like it, don't shop there. They have what I need at a price I'm willing to spend. My money goes further there. They are not perfect, but tell me a store that is.

Original poster needs to learn that the kids don't rule the world. Let them wait 6 months if they just don't get it. Nothing is made to last forever....and those products that fail soon after purchase are protected under warranty. Quit your sniveling!!

UPC codes are UNIVERSAL codes (what the "U" stands for) and therefore are not retailer specific, they are MANUFACTURER specific. Here's how they are assigned and used. (by the way if you actually bothered to look this up online, it's explained write thoroughly.

"UPC" stands for Universal Product Code. UPC bar codes were originally created to help grocery stores speed up the checkout process and keep better track of inventory, but the system quickly spread to all other retail products because it was so successful.

UPCs originate with a company called the Uniform Code Council (UCC). A manufacturer applies to the UCC for permission to enter the UPC system. The manufacturer pays an annual fee for the privilege. In return, the UCC issues the manufacturer a six-digit manufacturer identification number and provides guidelines on how to use it. You can see the manufacturer identification number in any standard 12-digit UPC code

The manufacturer identification number is the first six digits of the UPC number and the next five digits are the item number. A person employed by the manufacturer, called the UPC coordinator, is responsible for assigning item numbers to products, making sure the same code is not used on more than one product, retiring codes as products are removed from the product line, etc.

It is based on PRODUCT and MANUFACTURER, not retailer. Period, end of story. So to Jenny and Lourdes, does this clear it up? Simply using a UPC code CANNOT tell the difference between two of the same product. Period. End of Story.

I would like to inform all of you "experts" on UPCs, that the UPC not only has the product information, but also, batch and delivery information. I know from experience, because a couple of years ago I received a small appliance ("Fry Daddy") as a gift and since I alreday had one, I went to Walmart to "exchange" it for another appliance and they could not make the exchange because the UPC did not belong to them.
They sell the exact same appliance but since mine didn't match their UPC, they could not exchange it.
Thus, a lesson to be learned, UPCs have a lot of information for retailers.

Jenny seems to change the story at every post. Her most recent post says that she bought another X-box the next day ( the day after Wally refused to exchange)? You are correct about Auto Zone being able to show your warranty in another state. The reason for that is when you buy a part with a warranty, be it a year or lifetime warranty, it is filed in their national database under your name and phone number. If it was only a 3 month or 1,2, or 3 year warranty part, the data base purges it at the end of the warranty.

The next point may be wrong, but it has been said by many people that Walmart has UPC's that are Wally World specific. That most of the vendors that supply WM, do so with a different UPC bar than the same item that they may put on at Target, K-mart, or a Best Buy. It has been said, that this is how WM can tell if the part came from them or not. Maybe an employee from WM can shed some light on that. If it is so, then maybe that is why you were not given an exchange. The product may have been physically damaged or being returned with parts missing. Generally, Walmart is very accommodating on exchanges and refunds. You might not be giving us the whole story.

ok people first to the guy who says learn patice you can not have any kids or you would not say that. kids at christmas are excited. when they get what they really want . then to have it brake so soon heartbreaking. as i said really dont matter anymore as i went and got him one the next day. so you see it really was not a money issue,just the princeable.

ok so maybe its not the ups code maybe its the lot # or some other # all i know is that awhile back like 6 months or a year ago i had to return a item and had lost the recipt they scanned the box told me when it was purchased and they exchanged it with no problems. so why can you not get that level of service at walmart now? have all the good people fled to greener pastures and left all the idots there?

also as i said before i purchased a auto part in another state its still under warrenty and it is listed in the computer here. so how can they know that i bought a part in nc i am in tennessee but wow i guess they have magic cause they know. maybe all the old walmart workers the ones who care about the cust. crystal ball anyone!

If you are just going to ignore everything that people tell you.

UPCs are UNIVERSAL that is what the U stands for. The UPC on an Xbox at a Walmart is the same UPC on an Xbox at another retailer. That is the definition of UNIVERSAL.

this is to norris who says that it was not bought at walmart yes it was it was bought in the electronics dept. of the walmart across from the mall in knoxville tn. on 12-02-06 the walmart csr wouln not even try to scan the box to see if it would pull up. they went and got a new one from the locked showcase and tried to scan that of course it did not come up it had never been sold. i tried to get them to scan my box but they ignored me. as for whinig im not whing im just upset and no my child did not just move on i went and got him one at another store and if you ever have a child youll know why i did so he was heartbroke at christmas not good

this is to norris who says that it was not bought at walmart yes it was it was bought in the electronics dept. of the walmart across from the mall in knoxville tn. on 12-02-06 the walmart csr wouln not even try to scan the box to see if it would pull up. they went and got a new one from the locked showcase and tried to scan that of course it did not come up it had never been sold. i tried to get them to scan my box but they ignored me. as for whinig im not whing im just upset and no my child did not just move on i went and got him one at another store and if you ever have a child youll know why i did so he was heartbroke at christmas not good

this is to norris who says that it was not bought at walmart yes it was it was bought in the electronics dept. of the walmart across from the mall in knoxville tn. on 12-02-06 the walmart csr wouln not even try to scan the box to see if it would pull up. they went and got a new one from the locked showcase and tried to scan that of course it did not come up it had never been sold. i tried to get them to scan my box but they ignored me. as for whinig im not whing im just upset and no my child did not just move on i went and got him one at another store and if you ever have a child youll know why i did so he was heartbroke at christmas not good

this is to norris who says that it was not bought at walmart yes it was it was bought in the electronics dept. of the walmart across from the mall in knoxville tn. on 12-02-06 the walmart csr wouln not even try to scan the box to see if it would pull up. they went and got a new one from the locked showcase and tried to scan that of course it did not come up it had never been sold. i tried to get them to scan my box but they ignored me. as for whinig im not whing im just upset and no my child did not just move on i went and got him one at another store and if you ever have a child youll know why i did so he was heartbroke at christmas not good

Jenny,

Yes, scanning a UPC code will tell you the product, so of course you can scan a bar code into inventory and it will tell you how many of a certain product you have. That's what I said in my reply. Go to a store, pick up 20 different X-Boxes. All the UPC codes will be the same. It cannot differentiate between YOUR Xbox and ANOTHER X-Box. Therefore, if a store scans a bar code, all it will tell them is it is an X-Box. Period. Their records may show that they sold "AN" X-Box, but it cannot tell it was YOUR X-Box. PLEASE look up UPC codes online and learn how they work, because you're incorrect here.

ok to mike who says you cannot scan bar codes yes you can the lot # and bar code is how retail keeps invatory so they can tell was told this by a walmart worker. also how does target and autozone do this, to the second mike microsoft was really nice said they would repair it for free but you have to mail it to them and then wait to get it back which i am doing then i guess i will sell it or maybe keep it and have two still say wally world could and should have helped me even if they did not have to. they would have kept a very good custermer and i would not be warning everone about them and telling everone to go elsewhere to get games and i can see by this site and other sites i am not the only one who feels this way about walmart and there policys thanks to all for reading these sites and i hope you never have this problem also if you give a gift make sure you keep the recipt.

Walmart performed a barcode scan, which also scans the serial number. They found that that serial number had no history as being delivered to, or sold from any Walmart store in the USA. It could have been sold at Best Buy, HH Kreg, or any of a thousand other electronic stores.
Jenny has mis-directed her anger, she should be asking the gift giver where he or she bought the item, ask them to send the receipt, and deal with the store chain that sold it.

However, if the giver got it on Ebay, Jenny's main recourse is to ship the Xbox to Mictosoft, and quit whining that her child is missing the joys of Christmas. The child, if he is old enough to play an Xbox, he has moved on to more interesting things.

Bottom line, Jenny isn't telling the whole story, wanting to pass responsibility for a fixable problem onto someone other than who it should be laid upon.

Run on sentence much?

Boo h*o, the kid will have to wait 3 months. This would be a great time to teach the kid the importance of having a little patience. But, as seeing how the parent blew up at Wal-mart, patience is not a virtue in their family.

Solutions were given. They will not be accepted because it's way to logical.

I often really value my education, and lessons learned in life from other people when reading these boards.

I curious what they said about this.
I've never had a problem with Microsoft, but from what i've heard, i'm the exception to the rule.

I curious what they said about this.
I've never had a problem with Microsoft, but from what i've heard, i'm the exception to the rule.

I curious what they said about this.
I've never had a problem with Microsoft, but from what i've heard, i'm the exception to the rule.

I curious what they said about this.
I've never had a problem with Microsoft, but from what i've heard, i'm the exception to the rule.

Jenny, I'm sorry to disappoint you, but there is no way to scan a box and tell where it was purchased. UPC codes are the same on every box of the same product. Don't believe me? Go to a store and look at it. I don't know why they would've told you to bring the box down to the store and they could scan the UPC code (bar code), as that makes no sense. They would only be able to tell if they sold one, but not to whom.

Without a receipt, as much as it stinks, you have no recourse but to go to microsoft. it's not a rip off. You had no receipt, they had no choice.

Jenny, I'm sorry to disappoint you, but there is no way to scan a box and tell where it was purchased. UPC codes are the same on every box of the same product. Don't believe me? Go to a store and look at it. I don't know why they would've told you to bring the box down to the store and they could scan the UPC code (bar code), as that makes no sense. They would only be able to tell if they sold one, but not to whom.

Without a receipt, as much as it stinks, you have no recourse but to go to microsoft. it's not a rip off. You had no receipt, they had no choice.

ok to the one who said mocrsoft can help yes they will but it can take 3 months or longer to get it back. tell a child that not fun/ to the one who says its not walmarts fault no its not but good custermor relations would to exchang the xbox its not like i asked for money. and you cannot tell me in this coputer age that there is no way to scan the box and tell it came from there i bought a auto part from an autozone in another state and it is on computer here so walmart not as advanced as autozone? dont belive it. the workers just did not want to tryu to help me dont really matter bought another at gamestop they put everything on computer right when you buy it so thats who is getting my money and a whole lot of other peoples i work in public and i tell everyone about this everybody agrees says they wont buy electronics there hey target and gamestop the same prices bascically and much better cust. service

I completely understand you and your child's anger and disappointment. Albeit your anger is completely misdirected. Having a defective part is no ones fault. It is something that happens and is part of life. Hopefully, either the purchaser of the present will have the receipt and you will be able to get an exchange.

I would think that at the price of the product the buyer would still have the receipt. Everyone can play the blame game if they want but there is no way that Walmart should be blamed for your issue. One can buy a X-Box at most any large retail store. Expecting Wally World to replace the part without proof of purchase is unreasonable.

Usually Wal-Mart will return the unit even without a receipt, esepcially for an exchange and if nothing else, a wal-mart shopping card.

Do you blame your clothing store when your pants get a rip too?

Your warranty information should be in the box. Get that, and call the number.

Why don't people get/give gift receipts anymore?