• Report: #1368881
Complaint Review:

Walmart

  • Submitted: Fri, April 21, 2017
  • Updated: Fri, April 21, 2017

  • Reported By: Pat — Vero Beach Florida USA
Walmart
Nationwide USA

Walmart Victim of Walmart care plan by Asurion Nationwide

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I purchased a Laptop from Walmart on line. Had problems with the computer, called Walmart and was told that I had the computer more than 90 days. They refused to allow me to return the product.  I had forgotten that I purchased a Warrenty from Asurion sold only by Walmart. I was cleaning my files and came across the paper work. I called Walmart on line and they gave me the number of Asurion. They confirmed I had a warrenty plan covered by Asurion. They mailed a box to return the laptop. It was very slow and would not connect to the Internet.  They claimed that they repaired the problem. When I received the laptop it still would not connect to the internet. Thinking perhaps it was a cable problem or connection. I paid $60.00 to Comcast for the tech to come to my home and connect the computer to the system. The tech was unable to make a connection. I called Asurion and they requested I ship the computer back to them. I did and I received the computer back for the 2nd time and they claim, the computer had no issues. It still was unable to make a connection to the internet. I called Asurion and spoke with a very rude supervisor Natalie and she requested I mail back again. The people at UPS claims Walmart is famous for shipping products back and forth until the warrenty is exhausted. I will never again purchase a large item from Walmart or Sam's Club. We have 410 homes in my development and I am posting this on our website and I have told at least 20 people. Some of the people I spoke with tell me that Walmart / Asurion has never paid a claim.

  Patricia, Vero Beach, Florida 


This report was posted on Ripoff Report on 04/21/2017 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart/nationwide/walmart-victim-of-walmart-care-plan-by-asurion-nationwide-1368881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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