Report: #1368881

Complaint Review: Walmart

  • Submitted: Fri, April 21, 2017
  • Updated: Fri, April 21, 2017
  • Reported By: Pat — Vero Beach Florida USA
  • Walmart

    Nationwide
    USA

Walmart Victim of Walmart care plan by Asurion Nationwide

Show customers why they should trust your business over your competitors...

I purchased a Laptop from Walmart on line. Had problems with the computer, called Walmart and was told that I had the computer more than 90 days. They refused to allow me to return the product.  I had forgotten that I purchased a Warrenty from Asurion sold only by Walmart. I was cleaning my files and came across the paper work. I called Walmart on line and they gave me the number of Asurion. They confirmed I had a warrenty plan covered by Asurion. They mailed a box to return the laptop. It was very slow and would not connect to the Internet.  They claimed that they repaired the problem. When I received the laptop it still would not connect to the internet. Thinking perhaps it was a cable problem or connection. I paid $60.00 to Comcast for the tech to come to my home and connect the computer to the system. The tech was unable to make a connection. I called Asurion and they requested I ship the computer back to them. I did and I received the computer back for the 2nd time and they claim, the computer had no issues. It still was unable to make a connection to the internet. I called Asurion and spoke with a very rude supervisor Natalie and she requested I mail back again. The people at UPS claims Walmart is famous for shipping products back and forth until the warrenty is exhausted. I will never again purchase a large item from Walmart or Sam's Club. We have 410 homes in my development and I am posting this on our website and I have told at least 20 people. Some of the people I spoke with tell me that Walmart / Asurion has never paid a claim.

  Patricia, Vero Beach, Florida 

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This report was posted on Ripoff Report on 04/21/2017 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart/nationwide/walmart-victim-of-walmart-care-plan-by-asurion-nationwide-1368881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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