Walmat/Money Network Person/person in Florida stole money from my paycard. Internet

December 8th, someone in Florida used my card number to make purchases at Staples and Family Dollar. 

I called Money Network on December 9th after I had tried to get a prescription filled for my sick son and found out my account had been emptied during those two transactions.  I was told I would need to file a dispute with Money Network and I would have a "probationary" return of the money stolen from my account within ten days of the form being sent to them. 

Nine days later, I received a fax from them stating they needed either a copy of my drivers license or proof of residency faxed to them to proceed with the dispute.  I faxed them a copy of my drivers license. 

On the tenth day, I called and questioned where the process was and was told they had not received any of the forms I had faxed.  So, I refaxed everything to them for a SECOND time.

Exactly, one month later, I am STILL fighting with these people to have my money that was stolen from my account returned to me.  I am told there is no direct phone number for their dispute dept.  The only thing I can do is AGAIN refax all my dispute paperwork to them for a THIRD time. 

This is a horrible nightmare and very, very poor customer service in regards to returning stolen money.  Aren't banks supposed to be federally insured????!!!