Complaint Review: Wamu/\ - Chase - Dallas Texas
- Wamu/\ - Chase P.O. BOX 660487 Dallas, Texas U.S.A.
- Phone:
- Web:
- Category: Credit & Debt Services
Wamu - Chase Indiscriminate finance charges Wilmington Dallas Texas
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I have been a Wamu customer for more than 2 years. I have been using their card exclusively and pay off the total amount due at the end of every month.
I use the bill pay facility to ensure that the bills are paid on time.
In March, 2009, when the merger between Chase and Wamu was being completed, I did not receive the physical statement and nor did I receive the e-bill for the month of February2009.
As soon as their servers went online I received the e-bill for March on March 9 and lo and behold there was a finance charge for a statement that was never received.
I called up customer service and informed them of the problem. After being kept on hold for ages and being passed around like a bowl of chips on Superbowl day, I was told to be more careful about my bills and to let them know when the bill has not been received. Hello....customer service or customer surmons??????
As soon as I received the March bill, I paid it off in full even though it was only the February bill that was due and the March bill was not due till next month.
I think it was during the transition that they lost track of what was happening...and now I am dinged for their ineffeciency.
Thank you Chase...but I think I was better off with Wamu.
Raman
Plainsboro, New Jersey
U.S.A.
This report was posted on Ripoff Report on 03/15/2009 06:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wamu-chase/dallas-texas-75266-0487/wamu-chase-indiscriminate-finance-charges-wilmington-dallas-texas-434383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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