Complaint Review: warranty acceptance corporation - mobile Alabama
- warranty acceptance corporation One Warranty Plaza mobile, Alabama United States of America
- Phone: 1-888-823-1997
- Web: http://www.warrantyacceptancecorp.c...
- Category: Warranty Companies
warranty acceptance corporation scam mobile, Alabama
*UPDATE Employee: What Lorna Did Not Tell You
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I used this company since 2008. I just recently had to get an alternator on a 2005 mazda 6 & called them on a Saturday. They said that something was wrong with my mileage so I had to wait until Monday to speak with a manager & also that the part would not arrive @ the shop until Tuesday. I On Monday morning, my car doesn't start so I call warranty acceptance corp & they tell me that since I have not had an oil change that my policy would be cancelled & I would receive a refund of: $30.33 in 10-14 business days. Therefore, I am out of a car, had to pay for an alternator out of pocket & was offered $30.33 after paying these people for 2 years without filing 1 claim. This shady company left me out to dry....
This report was posted on Ripoff Report on 10/11/2011 04:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/warranty-acceptance-corporation/mobile-alabama-36693/warranty-acceptance-corporation-scam-mobile-alabama-787334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
What Lorna Did Not Tell You
AUTHOR: Executive Assistant - (United States of America)
SUBMITTED: Tuesday, November 08, 2011
Lorna was asked if she had received, read and accepted the contract when a claim was filed and she responded yes. The contract owner is required by the contract to provide proper care and maintenance of the vehicle. If the required care and maintenance is not performed, no benefits will be payable under the contract
Lorna did not tell you NO maintenance including oil changes had been performed on the vehicle since 2008. The contract holder chose not to fulfill her responsibilities under the contract
Lorna does not tell you that even though Warranty Acceptance Corporation could not repair the vehicle under the contract, we did offer to help the contract owner obtain the required parts at $152.00 less than her repair facility was charging her for the parts.
Warranty Acceptance Corporation received a faxed letter from Lorna, October 13, 2011 (two days after the Rip-off post) requesting that the contract be reinstated because the oil had been changed in the vehicle for the first time since 2008.
Perhaps Lorna has realized the importance of oil changes and maintenance and knows Warranty Acceptance Corporation is not a shady company.
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