Report: #266615

Complaint Review: Warranty Direct

  • Submitted: Fri, August 10, 2007
  • Updated: Fri, August 10, 2007
  • Reported By: Hattiesburg Mississippi
  • Warranty Direct
    333 Earle Ovington Blvd # 700
    Uniondale, New York

Warranty Direct - Interstate National Dealer Services Auto Warranty Scam *BEWARE* They will not pay repair bill! ripoff Uniondale New York

*UPDATE Employee: Claim review

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On 16 July 2007 I purchased the Secure Care+ Plan from Warranty Direct. I purchased this plan due to the factory warranty on my 2003 Audi A4 was going to end on 31 July 07. My car had 42,068 miles at the time of the purchase. I then felt like I bought a piece of mind that my car was going to be covered.

On the morning of 2 Aug 07, my car broke down. I took it to the Audi dealership immediately, just as my Warranty Direct contract said I must do. I was informed by the certified Audi technician that my transmission had locked up. The transmission must be replaced.

Since the car was already outside the factory warranty, I gave the dealership the contract number and the claims department for Warranty Direct. The dealership made the claim and it was denied immediately. Warranty direct stated that the transmission problem was pre existing. They made this denial before talking to any of the technicians. If the transmission was broke before I bought the warranty I would have taken it to the dealership while it was under the factory warranty. After I proved that point to them they said they needed to check the service records of the car. I have my car serviced exactly like the manufacture suggest.

After that was settled, they denied the claim due to the fact that it was a wear and tear malfunction that caused the transmission to lock up. Even if it was a wear and tear, my contract plainly states that it covers wear and tear failures. The claims manager (Jeff Baker) stated that my warranty does not cover wear and tear. I called the sales department and asked them, without giving them information about my dispute, if the warranty covers wear and tear. They assured me that any wear and tear failure would be fully covered. The Audi certified technician informed me that the oil sending unit inside the transmission is what caused the transmission to lock up. He said that this was a malfunction, not a wear and tear.

Now I am stuck without a car until this gets resolved. My warranty covers rental vehicles but I am scared to go get one due to the fact they might try to get out of paying for it. It is clear they will take any route necessary to get out of paying for this repair. Also you cannot get any supervisor on the phone. All you get when you call their ext. is voice mail, which of course they do not return your call. This seems like an auto warranty scam.

Hattiesburg, Mississippi
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This report was posted on Ripoff Report on 08/10/2007 11:49 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Claim review

AUTHOR: Interstate National - (USA)

Thank you for your feedback.  Interstate has been an industry leader for 37 years, and constantly strives to provide a high quality customer experience. 

We adjudicate claims based on the terms and conditions of the coverage you purchased. Since every claim is different, please give us the opportunity to discuss your concerns further.  Kindly visit and provide us with your contact information, and our Member Services manager will call you directly. 
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