• Report: #845368
Complaint Review:

Warranty Logistics - Walmart

  • Submitted: Mon, February 27, 2012
  • Updated: Mon, February 27, 2012

  • Reported By: Rob — Steamboat Springs Colorado United States of America
Warranty Logistics - Walmart
Internet United States of America

Warranty Logistics - Walmart would not repair ipod, claimed water damage and unauthorized repair work on the unit, returned ipod with a cracked screen and gasket poking out, select button on crooked, Internet

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We purchased an ipod touch from walmart and then purchased an extenede warranty. April 2011 we sent the ipod to Warranty Logistics because the on/off button was not functioning.  They repaired the unit, but communicated poorly and were not professional. Item was repaired.

Jan 2012 the headphone jack was not working well, but all other functions were normal.  We received notification that they were not going to repair the unit because an unauthorized service of the unit and resulting corrosion to the motherboard.

They shipped the unit back to us. It was well packaged, but when we opened the box we saw a cracked screen, gasket was hanging out and the select button was on crooked. At first they agreed to repair the new damage, but now they are telling me they will not and I should call walmart.

No help from Walmart either... Crooks!! I will never purchase any electronics from walmart and I will never pay for an extended warranty from this company.

This report was posted on Ripoff Report on 02/27/2012 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/warranty-logistics-walmart/internet/warranty-logistics-walmart-would-not-repair-ipod-claimed-water-damage-and-unauthorized-845368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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