Complaint Review: Washington Mutual Bank
Washington Mutual Bank Why You Shouldn't Bank With WaMu....Hassle, Charged Fees, Couldn't Close the Account Nationwide
*Consumer Suggestion: Email
She explains I will not be charged any fees and that $5 will automatically be transferred monthly from my checking account, adding I can transfer it back. I ask if it is really required and I am told yes.
3/19- I requested both my checking and savings accounts to be closed via email. I received a response stating my checking account was overdrawn by $40.00. It seems like WaMu will allow a debit card transaction to go through even when there are not enough funds. Okay, expensive lesson learned. I deposit the funds and request again that both accounts be closed.
3/31- WaMu posts a service fee of $5 to my savings account - after I send the 2nd request for the accounts to be closed. I email customer service again and state the savings account was requested to be closed and the "automatic transfer of $5 monthly" and service fees should not have been posted, but either way it should have been credited back anyway per the original agreement at the time the checking account was opened. I received a response back this week stating they are unable to close the account since it is overdrawn by $5.
4/7- 2nd request to close all accounts. Checking account finally closed. Email response received stating the savings cannot be closed due to an overdrawn balance of $5.
5/8- I explain again the $5 is a fee WaMu charged and should be refunded back as agreed to and requested for it to be closed almost 2 months ago.
EMAIL COPY FROM WAMU- 5/9 Thanks for contacting WaMu, now a part of Chase!
As per your request, I reviewed your account and found that the account ending in 5255 is currently being overdrawn in the amount of $5. The overdrawn amount must be paid immediately to close the account.
So, today is May 11 and I am still trying to get this account closed. Why should I have to pay $5 to WaMu when they did not refund the service fee they promised to do so? Check it out-
4/30/2009 *REFUND SERVICE CHARGE +$5.00 ($5.00)
4/30/2009 *SERVICE CHARGE $5.00 ($10.00)
3/31/2009 *SERVICE CHARGE $5.00 ($5.00)
2/27/2009 *REFUND SERVICE CHARGE +$5.00 $0.00
2/27/2009 *SERVICE CHARGE $5.00 ($5.00)
2/17/2009 XFR/OLB TRANSFER TO ******xxxx $5.00 $0.00
2/11/2009 *AUTOMATIC SAVINGS PLAN CREDIT +$5.00 $5.00
1/30/2009 *REFUND SERVICE CHARGE +$5.00 $0.00
1/30/2009 *SERVICE CHARGE $5.00 ($5.00)
1/14/2009 XFR/OLB TRANSFER TO ******xxxx $5.00 $0.00
1/12/2009 *AUTOMATIC SAVINGS PLAN CREDIT +$5.00 $5.00
12/31/2008 *REFUND SERVICE CHARGE +$5.00 $0.00
12/31/2008 *SERVICE CHARGE $5.00 ($5.00)
Do you really want to bank with WASHINGTON MUTUAL- DISORGANIZED, HASSLE TO WORK WITH, CHARGES FEES TO CLOSE AN ACCOUNT?????? With so many banks out there today who really, really want your business, go open your account with a reputable company who makes it easy to bank with them.
Don't bank at wamu
This report was posted on Ripoff Report on 05/11/2009 08:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/washington-mutual-bank/nationwide/washington-mutual-bank-why-you-shouldnt-bank-with-wamuhassle-charged-fees-couldnt-450872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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