On January 17, 2009, my husband and I received an offer of modification from WaMu. We had been working with them since July 2008 and were thrilled to be finished with the process. The modification paperwork required our signature before a notary and $105 certified funds, with everything due back via overnight mail by January 19.
We jumped through all kinds of hoops to get the paperwork signed, notarized, and get certified funds, sent everything back to them by their deadline.
We heard nothing for six weeks until we got a letter dated February 23 (we received that letter in MARCH) saying we'd been declined for our loan modification because we havea deficit of monthly income to monthly expenses. Where they got this information we do not know.
It is now March 22, I've left three voicemail messages and sent one complete package of all our financial, including a budget which shows we do not overspend our income, via overnight mail to the person who initially denied the offer they sent to us, Michael C. Lemon (or maybe it's Limon). We've yet to receive a phone call from Michael C Lemon/Limon or anyone else who has received our information. The only phone calls we get are from customer service asking us when we are paying our loan that is now two months past due because we were waiting for a bill with the new modified amount.
It is baffling that WaMu would send us legal paperwork, request certified funds, then deny us SIX WEEKS LATER.
I continue to make phone calls and leave messages but no one in Michael C. Lemon/Limon's department even acknowledges our existence.
We are tired of being jerked around, told that we have a modification then we don't. We are trying our best to get through this difficult time but their retraction of their own offer has set us back even further.
If anyone knows how I may contact a live human at WaMu loss mitigation, someone who will help us, please let me know. Thank you.