Report: #1379064

Complaint Review: Waste Management

  • Submitted: Wed, June 14, 2017
  • Updated: Wed, June 14, 2017
  • Reported By: Denise — El Cajon California USA
  • Waste Management

    El Cajon, California
    USA

Waste Management Waste Management - I was over 30 days late in paying my invoice for period 3/1/17 through 4/30/17. El Cajon California

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Waste Management - I was over 30 days late in paying my invoice for period 3/1/17 through 4/30/17. Invoice was paid 1 day AFTER the due date. I received my next invoice for period 5/1-6/30 it was paid in full.  I was charged a late fee of $5.00 for the previous period, but no other delinquent charges were noted.  Just this week I received another invoice for the same period of 5/1-6/30.  But this time it was for a total of $56.84 which included a $38.00 resume fee from April PLUS $13.84 in fuel/environmental charges and regulatory cost recovery charges and another $5.00 admin fee. I understand that although I feel the "resume" fee of $38.00 in addition to a late fee (previous month) is a rip off, I will not be able to fight that. However, I was already charged and paid the full the regulatory fees for that same invoice. I called and confirmed this duplicate invoice was only for the "resume service fee" and argued how they could charge fuel and recovery fee's AGAIN, and it was wrong to double charge me for a service that was not provided. The customer service rep I spoke to agreed and asked a supervisor, which refused to speak with me and relayed a message that it was company policy. To charge fuel fee’s on every invoice.  This is FRAUD! They are charging me for a service that was never provided and for a service period where I have already been charged and paid those same charges.   Also, a resume fee AFTER they charged me a late fee; maybe that is legal, but is seems wrong.

 

Waste Management Waste Management - I was over 30 days late in paying my invoice for period 3/1/17 through 4/30/17. Invoice was paid 1 day AFTER the due date. I received my next invoice for period 5/1-6/30 it was paid in full. I was charged a late fee of $5.00 for the previous period, but no other delinquent charges were noted. Just this week I received another invoice for the same period of 5/1-6/30. But this time it was for a total of $56.84 which included a $38.00 resume fee from April PLUS $13.84 in fuel/environmental charges and regulatory cost recovery charges and another $5.00 admin fee. I understand that although I feel the "resume" fee of $38.00 in addition to a late fee (previous month) is a rip off, I will not be able to fight that. However, I was already charged and paid the full the regulatory fees for that same invoice. I called and confirmed this duplicate invoice was only for the "resume service fee" and argued how they could charge fuel and recovery fee's AGAIN, and it was wrong to double charge me for a service that was not provided. The customer service rep I spoke to agreed and asked a supervisor, which refused to speak with me and relayed a message that it was company policy. To charge fuel fee’s on every invoice. This is FRAUD! They are charging me for a service that was never provided and for a service period where I have already been charged and paid those same charges. Also, a resume fee AFTER they charged me a late fee; maybe that is legal, but is seems wrong. El Cajon California

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This report was posted on Ripoff Report on 06/14/2017 11:23 AM and is a permanent record located here: http://www.ripoffreport.com/reports/waste-management/el-cajon-california-92020/waste-management-waste-management-i-was-over-30-days-late-in-paying-my-invoice-for-peri-1379064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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