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Report: #1263551

Complaint Review: Watch Repair USA - Internet

  • Submitted:
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  • Reported By: Mike — Westminster California USA
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  • Watch Repair USA Internet USA

Watch Repair USA Fake Repairs new jersey Internet

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Watch Repair USA is a scam.  Sent a GP watch worth over $8500 for repairs as it wasn't running.  Took 6 weeks to get an estimate for the repair.  GP's are not easy to get parts for and usually take longer to fix so I disccussed this with Aran when I called to confirm the repair order $1350.  He said they would send it to the factory and have them repair it (it is Swiss made).  I paid on Feb 6th the full  amount.  No contact for several months.  Finally in May I contacted them for an update and they said two more weeks.  Then another month goes by and I demand an update from the factory directly.  They told me I would have it in another week or so.  When I finally get the watch in late June it rattles (never did that before). I took it to my local expert watch repair guy (certified).  He takes the watch apart and finds out that they didn't put one of the jewels back in, the inside was dirty and the balance wheel was bent.  it was obvious that it had been thrown together without all the parts.

When I contacted Aran he said to send it back and they would send it back to get it fixed.  He also told me they didn't send it to the factory but to a repair shop on the East Coast.  I told him I had no confindence in their repair person.  He only offered to have it repaired again.  I decided to go ahead and have my guy fix it as I didn't want to wait another 6 months and get it back and still not be sure it was repaired properly.  So beware if you send a good watch as I they sub out all the repair work and don't have any quality control other than to have you send back the watch again.

This report was posted on Ripoff Report on 10/25/2015 12:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/watch-repair-usa/internet/watch-repair-usa-fake-repairs-new-jersey-internet-1263551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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