Report: #983386

Complaint Review: Watch Repairs USA

  • Submitted: Mon, December 17, 2012
  • Updated: Fri, December 21, 2012
  • Reported By: Randall — New York New York United States of America
  • Watch Repairs USA
    100 N. Centre Ave. Ste 304, Rockville Centre, NY,
    Rockville, New York
    United States of America

Show customers why they should trust your business over your competitors...

This company will pop up at the top of most watch repair Google searches and look out. They offer free shipping and estimates. I sent two Festina watches in for battery replacement. Both watches worked fine, just the batteries died. Their Free shipping format is easy and a trap. The estimate for repair on both watches included an overhaul, for $134.99 for one and $154.99 for the other, after the lowered the price. Also $49.99 for battery, another $49.99 for gaskets and seals.

All communication only takes place via the website. Adam Carpentieri did send me an email over my request for a lower estimate, but I could not return an email to him or call and speak with him.

The overhauls was more for the watches then I paid for them.

I rejected the estimate and found the free shipping no longer applied.
1. I had three choices. Repair the watches at the very high prices.
2. Give them the watches.
3. Pay over $17.00 for shipping and handling for them to return them.

I choose to have the watches returned rather then see them show up on eBay I'd bet in a month or two running just fine with a new battery installed.
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This report was posted on Ripoff Report on 12/17/2012 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/watch-repairs-usa/rockville-new-york-11570/watch-repairs-usa-over-priced-watch-repair-and-return-shipment-costs-rockville-new-york-983386. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#1 Author of original report

One watch running fine with new battery

AUTHOR: RKWOLF - (United States of America)

One of the two watches is now running just fine after taking it to a local watch repair shop in New York City. Cost for new battery and install. $10.00.

The rebuttals are true. Those items were in the fine print on their website. Just beware.
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#2 Consumer Comment

put a sock in it koast

AUTHOR: The Outlaw Josey Wales - (United States of America)

 no one wants to hear from you
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#3 Consumer Comment

Terms and Conditions

AUTHOR: coast - (USA)

"Their Free shipping format is easy and a trap... I rejected the estimate and found the free shipping no longer applied."

The web site never implies that they pay for return shipping. Their return policy is clearly posted in the Terms and Conditions on the company's web site.

Excerpt of the Terms and Conditions from the web site you provided:

8. Return Shipping. Watch Repairs USA offers free incoming (to our facility) shipping only. Customer is responsible for return shipping in all scenarios.
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