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Report: #1357135

Complaint Review: WatchMaxx, Inc - Brooklyn New York

  • Submitted:
  • Updated:
  • Reported By: CONSUMER12345 — Stamford Connecticut USA
  • Author Not Confirmed What's this?
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  • WatchMaxx, Inc 1762​ ​Benson Ave Brooklyn, New York USA

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I purchased a luxury watch from WatchMaxx (WatchMaxx.com) for several thousand dollars which stopped functioning correctly within a year. I requested either:

- a replacement

- a refund

The merchant ("Ben" at Watchmaxx; ben@watchmaxx.com) conveniently did not even include the warranty card with the watch, then offered his solution, which was that I pay another $1,700.00 and he would "exchange" the watch and include the warranty card. 

It has been several years and multiple servicings of the watch later and it still does not keep time correctly. It is incredibly clear that the watch is a lemon, and the merchant refuses to even exchange it. I don't even have the warranty card which has been unreasonably withheld by the merchant.

I have seen many complaints against WatchMaxx and WatchMaxx.com and it is now clear why. Something is not right with this company; don't be fooled into buying from them because of their pricing...it is cheap for a reason!

This report was posted on Ripoff Report on 02/20/2017 08:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/watchmaxx-inc/brooklyn-new-york-11214/scam-fraud-watchmaxx-inc-watchmaxxcom-watchmaxx-do-not-buy-from-watchmaxxyo-1357135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

Here's more proof of the EXTORTION & LIES by FRAUD SCAM WATCHMAXX

AUTHOR: - ()

POSTED: Tuesday, February 21, 2017
Order # 23348 / CAR2A10.FC6235 Tag Heuer Carrera Chronograph Calibre 1887 Men's Watch
1 message

Tanner LeCuyer <tanner@XXX.com Mon, Dec 15, 2014 at 7:17 PM
To: "ben@watchmaxx.com" <ben@watchmaxx.com>

Ben,

 

Pursuant to the conversation we just had (Appx time of 7pm; our caller ID stated "On Time Watch;" tel: 646.216.8695), I offered two viable solutions:

 

1. The defective watch referenced in the subject line of this email be returned to you for a full refund.

2. The defective watch referenced in the subject line of this email be exchanged by you and the warranty card that was repeatedly promised be sent along with it.

 

As I explained, Tag Heuer has no record of the serial number on the defective watch referenced in the subject line of this email

 

You also claimed to have looked up the notes of this order and claim that the "International Warranty Card" was sent to Mr. XXX in February 2014. The card was never received and I do not believe it was ever sent.

 

You offered an exchange if I pay you another $1,700, stating "Do you want to pay $5,500 and I'll exchange it for another watch along with the 'International Warranty Card?'"

 

As you requested I am sending this email to memorialize our conversation.

 

Tanner

 

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#2 Author of original report

TOTAL LIE

AUTHOR: - ()

POSTED: Tuesday, February 21, 2017

Here's the very first communication...still don't have the warranty card!!!

 

-------- Original message --------
From: WatchMaxx - Info 
Date:02/04/2014 5:33 PM (GMT-05:00) 
To: Lauren Murphy 
Subject: RE: Message was received 

Hi,

 

The card is already in the mail.

 

Regards,

Jack

 

WatchMaxx.com

(877)928-2469 or (646)216-8695
www.watchmaxx.com

Follow Watchmaxx

on Facebook | Twitter | Linkedin

 

From: Watchmaxx [mailto:customercare@watchmaxx.com
Sent: Tuesday, February 04, 2014 4:37 PM
To: info@watchmaxx.com
Subject: Message was received

 

email: lauren.murphy@XXX.com name: Lauren Murphy message: Message was sent from page http://www.watchmaxx.com/contactus To whom it may concern, This is the final time I am requesting the manufacturers warranty for a watch my boss, XXX, purchased on November 26, 2013 (Order #23348). I have called numerous times to request the warranty card from Tag Heuer (your customer representatives told me this was in progress numerous times 2-3 weeks ago), as well as an email confirmation that the request was sent from WatchMaxx to the manufacturer (which your customer service representatives told me they would do and have failed to). If I do not receive the warranty card or an email confirming that the request was sent by the end of this week I will speak direcly to Tag Heuer about the situation. Thank you.

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#1 UPDATE Employee ..inside information

Disgruntled Customer trying to Blackmail our Company after using the watch for over 3 years

AUTHOR: Ben - (United States of America)

POSTED: Tuesday, February 21, 2017

This customer bought the watch back in 2013, in December of 2014 he opened his 3rd chargeback against us which he lost, claiming he did not receive a manufacturer warranty which we don’t include as per our website policy, however we did send him one.   

We received an email Dec. 2014 that the watch is running fast (the first communication from this buyer about any repair issues). in the same emailthe customer stated that the watch was inauthentic, we had the customer send the watch to Tag Heuer for repair to prove its authenticity and we paid out of pocket $489.94 to adress his complaint and have it repaired.

We received the next communication from the buyer Jan 2017 that the watch is running fast, at this point we informed him that Tag Heuer only offers a 2 Year warranty and he should forward any complaints towards them.  We 1000's upon 1000's of satisfied customers, which can be seen on Amazon, Ebey etc...

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