WatchRepair.net Jeff Herman Fraud, watch repair scam, theft of money. Boca Raton Florida

My watch has now been returned by Mr Herman. It looks good as he promised. I understand that parts for very old watches can be difficult to locate. Prompt and better communication would have avoided the need for a report.

As owner of WatchRepair.net, I sincerely try my best to make all of my customer happy all of the time.

With regards to this customer, I admittedly could have done a better job communicating and in hindsight, my mistake was to accept the vintage Rolex Bubbleback in for repair in the first place.

It is hard to admit defeat, but the reality is there are certain watches that are impossible to find replacement parts for. This particular Vintage Rolex was from the 1950's and was not in good condition. It required much more than just a cleaning and an overhaul.

The watch has been returned to the customer and I will be making a partial refund because this repair job admittedly dragged on longer than it should have. On a positive note, I was able to resotre this customer's watch back to keeping time somewhat accurately. I was not successful in repairing/frabricating the necessary parts to repair the auto-winding function of the watch.

The only dishonesty was with myself in thinking I can restore this customer's important family heirloom when in fact, many others had failed.

Again, I offer my sincere apologies to this customer for the delay and for the obvious stress this caused him.  I always had the best of intentions.

Jeff Herman

Master Timekeeper

WatchRepair.net