Wawa Store #155 - General Manager: Aimee Lying, Deceit, Making excuses, Unprofessional Bala Cynwyd Pennsylvania

Nearly 3 months ago, I applied to work at Wawa #155, I had previously worked at Wawa #155, and never had a major problem with anyone while working there. I received Goose Bumps numerous times, and received positive reviews from my general manager during my biannual reviews. After applying, I went to Wawa #155 and spoke with the new general manager, Aimee, who I'd never worked with before. I informed her I had applied and would like to work over the summer while I was home from college. Aimee then told me that she'd give me a phone interview the next day. Assuming that Aimee was honest and professional, I did not apply anywhere else. However, the next day, my phone interview never came. Assuming she was busy I waited a week and called the store while I was away at school to see what was going on.

Over the course of the next 6 weeks, I called the store about 8 times, and every time I talked to Aimee, she had another excuse of why she couldn't do my phone interview at that moment. One excuse was "it's the lunch hour right now, I'm busy, call back at 3". When she told me to call her back at 3, I did, and came to find out that Aimee had already left for the day. About two weeks later, I called Wawa #155 and talked to Aimee over the phone. I informed her that I was coming home for the weekend and would be available for a face to face interview if she'd be available as well. Aimee told me she was working that Saturday morning, and to come in before the lunch hour to see her.

When I arrived at Wawa #155, that morning, Aimee told me she could not find my application in the application pool, and to call me back at 3pm when she'd be able to check again. I called back at 3, and Aimee told me she still couldn't find my application, and provided a number for me to call to see if there was a problem with my application submission. Immediately after talking to Aimee, I called the Wawa corporate number to ask them if there was an issue with my application, and was informed that nothing was wrong and she had been able to see my application the whole time. It was at this moment that I decided to ask Aimee if there were any concerns she had about hiring me.

I called Aimee in mid April and asked her what was going on, and she informed me that she did have concerns about hiring me. When asked what these concerns were, she told me that associates I'd worked with before from 1st shift (4am-3pm) told her that it was a bad idea to hire me. I informed Aimee that I was not interested in working 1st shift, so any problems people working 1st shift had with me, would not be an issue since they'd never have to work at the same time I would be working. Aimee then informed me that another associate I had worked with before had come back to work over the previous summer while he was home from college, and he was a lazy and unmotivated worker.

Regardless, the person she was referring to was not me, and therefore this anecdote did not apply to my situation. Aimee then told me that members of her managerial staff had a problem with her hiring me, which was surprising, considering none of the current managerial staff at Wawa #155 had worked with me before, including herself. Truthfully, all of this came as a surprise to me, as I had previously spoken with numerous associates I'd worked with before who were still at Wawa #155, and their consensus was that I should reapply to work over the summer.

After discussing these concerns at length with Aimee, she then told me that she was willing to give me an interview, and to work with me on whatever concerns she had. I was happy with this agreement, and I felt that Aimee was actually willing to do the things she said. Aimee did not give me an exact date for our interview, but told me to call her before I came home from school to set up a date. 

Today, I called Aimee to inform her that I'd be coming home for the summer this weekend, and to set up a date for my interview. After getting on the phone, Aimee proceeded to tell me that she was not giving me an interview, as she had filled all the positions she needed. I was shocked and infuriated. After 3 months of being promised interviews followed by empty excuses, I wasn't even being given an interview.

Aimee's unprofessional handling of my application is what has led me to file this complaint. As a former Wawa employee, I expected to be respected and treated fairly, not lied to and ignored. Additionally, as a dean's list and honors university student, I felt I was certainly qualified for the position of a customer service associate which I'd applied for. Throughout the entire 3 months, Aimee had lied to me numerous times, both to my face and over the phone, and had allowed biased non-managerial associates to play a role in my hiring process. Personally, I'd like to see something done about this situation; whether it be Aimee being reprimanded, or me receiving a job at a different location in my area.

Regardless, Aimee's deceptive and unprofessional actions were appalling, and completely go against the Wawa core values, particularly those of valuing people, doing things right, and doing the right thing. Over the course of this encounter, Aimee did not value me at even the lowest level of being a living, breathing, and able-bodied person, let alone being a competent and qualified applicant. Furthermore, Aimee did not do things right. If she did not intend to hire me, she could have told me much earlier than 3 months later, and did not have to lie to me to my face and over the phone. Lastly, Aimee did not do the right thing. She handled my application process in a matter that was extremely unprofessional, deluding, and deceptive. In short, Aimee did not uphold any of the applicable Wawa core values, but rather chose to lie to me, make excuses, and ignore my application.

I am prepared to bring any necessary legal or media action against Aimee and Wawa if this complaint is not handled properly. I am shocked that such an outstanding company would allow someone as unprofessional as Aimee to hold a managerial position, and hope that you are as shocked at her actions as I was.