ED Magedson – Founder
Wawanesa Insurance Company USA9050 Friars Rd. San Diego, California United States of America
I just filed a cliam with Wawanesa because my car got stolen a week ago and was recoverred two days later. I was assigned Francine R. Lanser as an adjuster. On the first call (phone interview) on 3/9/10 with Francine, I felt like I'm a criminal. When she pull my record; there has been claim that my brother file when his car got stolen at his work parking lot. But since we live in the same address; the report got pulled. He has a different policy with a diffferent company. None of the car was under Wawanesa's policy but since we lived in the same address it was pull up on my record too. She makes comments like " oh your bother is unemployed and still have a car to drive?" When I told her that he just move in with me becuase he got layoff from his work. I felt like; she's not trying to help me and already accused me of fraudulant before the process even started. How can I go to her for help. The incident is out of my control and I cannot help it. We just happen to live in a neighborhood that has a higer auto thelf rate; that why we pay a higher premium.
Anyway, I'm very dissatisfied with Wawanesa and the people that work there is being very unfriendly and rude. I will try to find a new insurance. Oh, someone hit my car at the supermarket parking lot and she has Progressive as a coverage. I contacted Progressive and the rep/adjuster was very nice and helpful. He make sure that my car was fixed and even arranged a rental car while my car was at the shop. He also followup to make sure that everything was complete. I was very happy with Progressive for their service even though I'm not even their customer/policy holder.
This report was posted on Ripoff Report on 03/11/2010 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wawanesa-insurance-company-usa/san-diego-california-92108/wawanesa-insurance-company-usa-francine-r-lanser-clam-adjuster-rude-very-unprofessional-579919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.