Complaint Review: WCCL Network - MyHelpHub.Com - Beaverton Oregon
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- Author Confirmed
- WCCL Network - MyHelpHub.Com RCM #28011, 14525 SW Millikan Way Beaverton, Oregon U.S.A.
- Phone: 641-715-3900
- Web:
- Category: Software
WCCL Network - MyHelpHub.Com: JUNK Software, NO REFUNDS - SCAM! False Claims, Defective Product, No Refunds Beaverton Oregon
*REBUTTAL Owner of company: ISSUE RESOLVED -- Company gave FREE upgrade
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I recently purchased one of WCCL's many products: BestAnonymousBrowser.com. I was very excited about all of the claims the product made, as it sounded like exactly the kind of software my business was looking for. I should have known better when I couldn't find any business contact info or guarantee information on their website, but then I discovered their END-USER LICENSE AGREEMENT during the check-out process and was reassured by the following sections:
END-USER LICENSE AGREEMENT:
http://www.myhelphub.com/start/menu.aspx?a=licenseview
7 REFUND POLICY
7.1 If the SOFTWARE fails to operate or install
on the LICENSEE's COMPUTER due solely to an error or
defect in the SOFTWARE, the SOFTWARE PROVIDER will
exchange the SOFTWARE or refund the LICENCE FEE paid by
the LICENSEE.
7.2 The SOFTWARE PROVIDER may, in its absolute
discretion, provide a refund of the LICENCE FEE paid by
the LICENSEE, if the LICENSEE is dissatisfied with the
the SOFTWARE, provided the LICENSEE returns or
alternatively destroys the SOFTWARE.
Unfortunately, this software would not install on my system, let alone operate as advertised. When I did finally get it to run, it caused my anti-virus software to go crazy with warnings, and still would not run as promised! It was clearly not as advertised, so I immediately deleted/destroyed the downloaded software, and contacted the company for a refund.
I've gone back and forth with their "MyHelpHub.com" help desk 7 times now, calmly explaining each time that I am 100% dissatisfied with the product and have destroyed/deleted it from my system and want a refund, only to be firmly told over and over again that they do not offer any refunds for any reason.
Their credit card processor, SWREG, has not returned or acknowledged any of my complaints, so I've been forced to pursue the matter directly with my credit card issuer. What a nightmare!
I strongly recommend avoiding this company and their products!
Bruce
Denver, Colorado
U.S.A.
This report was posted on Ripoff Report on 06/27/2009 07:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wccl-network-myhelphubcom/beaverton-oregon-97005/wccl-network-myhelphubcom-junk-software-no-refunds-scam-false-claims-defective-pr-465656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
ISSUE RESOLVED -- Company gave FREE upgrade
AUTHOR: Karl - (United Kingdom)
SUBMITTED: Monday, January 18, 2010
Sir/Madam,
We appreciate your custom, and we really are here to help you in any way possible. I am not sure why this issue has been posted multiple times.
We have a small selection of products which do NOT offer a refund guarantee -- due to their high value. We never promise a refund and don't deliver it when requested.
Best Anonymous Browser is a technical piece of software, which requires a degree of computer competence. It seems there has been some confusion here.
If you contact us, we'll upgrade you to the VERY LATEST version absolutely FREE of charge, and help support you to ensure that you get up-and-running as soon as possible.
Just get in touch with the team at:
http://www.myhelphub.com/start/contact.aspx?p=bestanonymousbrowser
Thank you for your time, James Dunn
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