Weather Tite Windows Bad installation causing 10K floor damage and refused to take responsibility!!! Tampa Florida

Product may be good, but installation was shoddy and service is HORRIBLE!  Our installer completely missed caulking the inner base of our sliding glass door and our other back door. They caulked the exterior so there was no way to know that it wasn't done right.  On light and normal rains it was fine. On heavy rain, the water would seep through. We found puddles a couple times and wasn't sure what it was cause we check the doors and it seemed fine to us. We started to see damage to our floor after a year and decide to reach out to WeatherTite to see if they could help identify the cause.They sent an inspector out who was shocked at the level of damage to our wood floor from the water.  The inspector took pictures and said they would need to discuss with the leaders in the company on if they will cover the damages or not.The inspector contacted us back about a week later to inform us that they would repair the doors but we would need to go through our home insurance to cover the damage to the floor. They sent a technician to fix the leak and he identified the cause (inner caulking missing) after disassembling the doors. So far the fix has held up well with the rain we have seen so far. We called WeatherTite back to file a claim based on the faulty installation and the fact that it was their shody installation which led to the leak and damaged our wood floor. I was transferred to a very rude and curmudgeonly gentleman who told us that it's our problem and that they are not responsible and will not do anything about it.  We told him that is unacceptable. His response was to write a complaint letter.  We did, still no contact from them. It's going to cost us over $10K to replace the wood floor. Spoke to our neighbor who was the one referred us to weather tite, he said that he had issues with his installation also, but it was noticeable so he caught it early. I'm sure there are happy customers of WeatherTite but they should consider themselves lucky. We are definitely not one of them!