Complaint Review: wegmans
wegmans pharmacy culver ridge personal information abuse rochester New York
WEGGMANS pharmacy at “Culver-Ridge” store in Rochester, NY at approximately 4 pm.
Wegman's Food Markets, Inc Corporate Office & Headquarters
1500 Brooks Ave. Rochester NY 14603
Wegman's Food Markets, Inc corporate phone number:
(585) 328-2550 7/19th/2017
Customer: Angelo Scala
162 Waring rd, Rochester, NY 14609, My Phone 585-576-4417
Office of the Professions Division: 89 Washington Ave, Albany, NY 12234
BBB 100 Bryant Woods South, Amherst, NY 14228 (716) 881-5222 - (800) 828-5000 - FAX: (716) 883-5349
Office of Mis-conduct
U.S. Department of Health
and Human Services
Office for Civil Rights
Office for Civil Rights, 200 Independence Avenue, S.W.
Washington, D.C. 20201
Toll Free Call Center: 1-877-696-6775
U.S. Department of Justice
950 Pennsylvania Avenue, NW
Washington, DC 20530-0001
I went into Wegman’s , today, July 18, 2017 (around 4pm) to pick up my prescriptions (3) I do get over $9,000.00+ (I use Embrel, alone is $8,000.00 per 4 pack a month and over 25 other drugs, a month, insulin’s and other biologics...expensive stuff)
After waiting in a wheelchair cart (30 minutes+) the gentlemen was fiddling around with the computer and my packages which took him awhile to retrieve. ( I never wait more than 5 minutes, total...and I can leave. I’m a very sick gentleman) I said, is my insulin ready, too? He told me the computer does not show any. I said OK and I will re-order it. He kept looking. I Said I’ll take care of it...he kept going and now I say “It’s ok, I’ll take care of it”. At this time I was so tired and getting sick. I wanted to go home...Now He says I owe 84.00 dollars for test strips that I get free. I said, “No, I don’t I have Excellus blue cross and Medicaid which pays those. I had to show HIM (Over 17 texts sent by Wegman’s) that it was “0” dollar co-pays. He says nothing. In addition, he kept looking.
Another thing, when your in line and you are next…They yell out your information, NAME?, ADDRESS, PHONE NUMBER, DATE OF BIRTHDAY. (What Happened to the Privacy clause??) Anyone sitting there or on line can actually use that information for identity thief! I Have told them and they said I must ask (why must I ask…Its their responsibility!) to go in the back to disclose my info. They can show you and you can yes or no. or have partitions to muffle your voice with sound trapping side boards. Everyone else has them or a separate room.
Now we are arguing...Why are we arguing??? Because NO ONE WAS THERE TO WATCH THESE 2 new recruits and they were making mistakes and changing my account! It’s now going on and on...now 45 minutes. Imagine, there for a 3 minute pick-up and 45 minutes. I come in and the staff gets the stuff and immediately sign the book and go, NO big deal, right? It was a big deal…and they just kept ignoring my questions while they kept me waiting so long.
I said I will get my cell phone and show you the texts of the last two months, I have no co-payment, it is billed to Medicaid and I showed them. I need to get to my vehicle and have a high sugar drink...I was sweating now. Never thought I would be that long. Luckily, I am prepared.
The aggravation it caused me was bad. I’m getting a stomachache and feel light headed like I was having a LOW, I’m a diabetic. Along with a BIG headache. I’m kind of sick since I was a little kid.
I come back, it is still not ready, and I WAS so frustrated! My voice was getting louder, I am only human and that is what happens when people take advantage of you. Instead of saying…just awhile-longer Mr. Scala or answer, my questions they just ignored me. Really, I think anyone or the majority of people would be irritated too.
Now a whole set of new rules are being implemented stating my 17 texts are wrong and someone sent them improperly, ha! I said all 17 of them?. (over a 2-3 month period) Amazing how they wanted to try so hard to hide the mistakes/texts. They tried to justify all of this. Amazing.
NOW, a lady runs to the front where I am( says she’s the manager, No Name tag No introduction, so there was no identifying her I asked her name and she flubbed it so I couldn’t make it out and starts to yell at me (INSTEAD OF DIFUSING THE MITAKE HER STAFF WAS MAKING…by saying “ok, hold on, whats wrong here?”) for raising my voice at him. She embarrassed and insulted me. I said help out these new people, who’s watching them? I’m here too long. She said “I don’t care, I don’t allow yelling, ignoring the real problem. (However, she had DONE THE SAME THIS ONLY LOUDER, make any sense?NO! She didn’t like the idea that her people were, well slow, incorrect and miss-informed. I said why is my account being changed (it was fine for a year, now its ndifferent, She gave NO answer) and why am I waiting so long (45 minutes for a 2 minute pick-up?? And She demanded I be thrown out (all against MY CIVIL RIGHTS!!!) I did nothing wrong....she was adamant about the whole thing and never straightened it out; instead She tried to direct the blame to me, over and over again. She Yelled AT ME IN FRONT OF MORE THAN A DOZEN PEOPLE AND 7 STAFF. She also called the police (c’mon now). I was then thrown out for the 2 trainee’s mistakes and unbelievable time I had to wait, 45 minutes. I Was abused and my civil rights destroyed
Then, She was right on top of me not a couple of inches breathing down my neck to prove who’s the boss and I told to stay away from me. Thought she may strike me from behind (she was that nutty). I told her I was capable of leaving on my own. (at that point I was afraid she would hit me) The fellow who surposingly Fixed everything. He asked me 7 times for my birthday( being a wise guy) and I finally told him to write it down ( that would make everyone cringe that they were playing around now to aggravate me, even more!, they were taking advantage of me and toyed with me. And had to ask over and over again for my important prescriptions so I may stay ahead of my diabetes and rheumatoid arthritis. He was actually trying to keep them from me and if this continue he send me out without my life threatening drugs. Without test bstrips I can not eat…etc. Ant they were trying tom keep them from me. I was overdue on my test strips. Without them I cannot eat without knowing where I am…life, for me, threatening for me, Nice. I had to call several doctors (7) and change my pharmacy to the new one. Took 3 hours. This should NEVER happen, NEVER
I thought she ( was a woman at that time, you can check to see who was on that shift to identify her) was going to tell me NOT to use the invalid motor cart and get off. I was parked some ways in the parking lot...all spaces taken by NON-invalid users. No cards on the mirror. I can’t walk. It was such a bother that after she told me to get out. And I immediately moved my account to another pharmacy. She was still yelling showing everyone around that SHE was the boss…like a little youngster. And she another account Because of that unbelievable “Rudeness”). Yelling at me for raising my voice. Shame. I came to your store for the pharmacy and so-called great service. Take another look and see that manager for what she really is, a BULLY. It was a hassle to come to Wegman’s and never had any problems, NEVER! It was park, get a cart (which when busy there are none or kids driving them and complained about it and they said they couldn’t do anything but you can throw me out pretty fast)
Of, course she will deny this (BUT there was so many people watching…made very uncomfortable) ...and she asked one of the men to come towards me, he did not move and turned his head, in disgust. He knew she was wrong and she was only interested that I BE BLAMED ( to cover her act like a Bully. Sorry, you just can’t do that to people, make me wait 45 minutes because you are not familiar with your own pharmacy’s policy (bad instructions given to newbies and no one watching), nor can you insult customers like she did to me. I wanted to conclude my transaction; she lengthened the stay, she kept yelling at me. I am a professional engineer and know the numbers. She should have resolved it, by saying ok, ok, let’s get this right and NOT insult me for what, she was doing, also, a raised voice. What happened to kindness and compassion? Used to be there.
ALL I CAN SAY IS THIS WAS A DISGUSTING AND HORRIFYING AS WELL AS A TRAUMATIC ENCOUNTER THAT I WILL NEVER FORGET! THEY BROKE THE PRIVACY CLAUSE, THEY SHOULD KNOW BETTER, GOES ON ALL THE TIME. I am a person with many issues in my health. I Really don’t need this.
Thank You for listening. Your store is normally ok.
PS…..Today, 7.19,2017 at 7:6 PM, I was given a THREATNENING call from Wegman’s security (I REALLY EXPECTED AN APOLOGY, WOULDA HAVE SAVED EVERYONE A LOT OF GRIEF, that’s the only reason I picked up the phone). He did not state his name and I asked who he was he did not answer me. Thinking Wegman’s are calling to apologize. Anyways…He was actually threatening me NOT to ever come back to that store. I already knew that why would I go there after the last encounter. He asked my side which is stated above then told me a bunch of very disturbing lies the pharmacist manager said about me. She said I was cursing, not true. I am a teacher for disabled and young children 6 yrs old to 18 years old. Not my nature to use expletives to anyone. Telling me HE HAD TO BACK UP THEIR EMPLOYEES. (Boy, was that wrong)…Bad PR) Bad! I said “YOU CAN BACK THEM UP AND AT THE SAME TIME RESTRAIN THEM from giving out my personal information out loud, over and over again!…I SOON SAID “THANK FOR THE CALL AND IMMEDIATELY HUNG UP” OPENING UP THIS INCIDENT, AGAIN, IS TO HURT AND AGAIN BE BULLIES to me. What nerve they had to call me at my home. They are still trying to justify their actions. I was through with them why call me…it was over…like little children, I say.
All I can say Is retraining is in order.
I would NEVER allow my people to do what she did
I ran 135 employees, I am an Engineer. A PROFESSIONAL
This report was posted on Ripoff Report on 08/06/2017 06:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wegmans/rochester-new-york/wegmans-pharmacy-culver-ridge-personal-information-abuse-rochester-new-york-1390835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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