• Report: #984469
Complaint Review:

Welcome Wagon

  • Submitted: Wed, December 19, 2012
  • Updated: Wed, December 19, 2012

  • Reported By: Christina — Exeter New Hampshire United States of America
Welcome Wagon
5830 Coral Ridge Drive, Ste. 240, Coral Springs, F Coral Springs, Florida United States of America

Welcome Wagon Buyer beware. Deceptive practices. Kept billing me after 6 month contract expired. Automatically renews. They don't even call to see if you want to keep advertising or change the ad. they just kee Coral Springs, Florida

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I spent considerable time with the rep going over the ad and the contract, finally agreeing to give them a try for 6 months because the new owner was trying to build the business.
After 6 months and absolutely no results from the ad., my credit card was still being billed for the monthly fee.  I called my rep., who did not call back.  The following month I called her cell phone and got her.  She sounded surprised that I was still being billed, and gave me a number to call.
When I called the billing department I was asked in a monotone "do you have your contract", yes I do "turn it over and read the second paragraph" "your contract auto-renewed for 12 months".  I was astounded.  She was obviously used to having this complaint.  When I asked her to cancel it because I did not agree to it, she refused, saying I did agree to it.
As my business requires clients to sign contracts, I am well aware of the NH State Law prohibiting automatic renewals of contracts.  This did not phase her - she advised me "take the contract to your lawyer".


This report was posted on Ripoff Report on 12/19/2012 01:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/welcome-wagon/coral-springs-florida-03833/welcome-wagon-buyer-beware-deceptive-practices-kept-billing-me-after-6-month-contract-984469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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