I arrived at the branch on to have a Power of attorney notarized, but was refused since the employees did not know if they notarize Power of Attorneys - a standard service offered by banks to account holders. The two females I dealt with were okay with notarization and then changed their minds once they saw my valid drivers license and presumably my ethnicity of a brown skinned person.
The racial profiling, the suspicion, and subsequent denial as well as rudeness was palpable from the attitude I was given. I protested against the fraudulent denial but was running out of time to get to the embassy for attestation of the aforesaid document. The service is free for account holders to they seemed to care nothing about the need for my emergency to submit the document in time. It was an egregious display of belligerence driven by complete lack of any respect for the customers emergency. [continued below]....
Upon being prompted by my outraged attorney. I returned to the branch around 12:30pm after missing my appointment at the Embassy due to your employees willful negligence and ignorance in this matter. Upon arriving at the branch I was derisively referred to as the Iraqi man by one of the females, something I find offensive as an Indian American to be retaliated against even if I truly was an Iraqi or a Muslim.
The male employee named (Eric or Erik ) met me only to bully me back into subservience at the policy of not notarizing the document. It was the most deceitful, arrogant and superficially professional manner in covering up their mistake once the legal department approved the notary. Now they need an excuse, so they pointed an already-notarized copy of my passport, which was NEVER part of this fiasco to1 begin with.
The male employee insulted me repeatedly by telling mejust because you have your money here does not entitle you to a notary He also told me that my lawyer has no authority to tell the bank what to do something I will address in a legal avenue once we find one. Once the question of witnesses came up, it was their golden chance to claim the manager is on vacation and cannot authorize the co-witnesses something that has been done at other Wells Fargo Branch!!
It seemed my impression that these employees wanted me to offer payment/money to do the services, and with the manager not there or pretending to be on vacation, bullied me every way they could to do so. It was my mistake to assume that being a loyal Wells Fargo customer and longtime small business account holder would be entitled to a basic courteous fair and professional etiquette.
On feb 20th I sent a detailed account to the branch manager with the entire encounter spelled out from my notes, pointing out a violation of basic human, civil and ethnic rights entitled to every customer no matter what the bank's employees perceive them to be.
Nearly two weeks after recieving the letter, the branch or the bank has not responded to my complaint.