Complaint Review: wells fargo bank
wells fargo bank phone harassment--------person to person harassment --threats PHOENIX Arizona
*REBUTTAL Owner of company: Be helpful and positive or do not reply
*Consumer Comment: Some advise and comments..
*Consumer Comment: Caveat emptor
*Author of original report: rebuttal comments --- go back to school
*Consumer Comment: Sorry
*Consumer Comment: Senility kicking in?
*Author of original report: NASTY PERSON HELLO
*General Comment: its money you owe...
August of 2012 I went into the Wells Fargo in Henderson Nv where I bank. Refinanced my car for a lower monthly payment. Made all my payments on time, until March and April 2013 when I made a human error. I am 80 yrs of and have a cataract in one eye.I made the mistake of making out the check for those two months for 117.00 intead of 167.00.
In April 2013, I started getting phone calls from the collections dept of Wells Farg Auto Financing telling me that my account is in collections. I was shocked and tried to explain what had happened and that i would try to make it up in the next few months. She said that if I didn't send in two pmts that month before a certain date that they would be charging me a 39.00 penalty. I begged her not to do that and can't we work on some solution by paying more in the next two months or so. Not good enough they wanted to keep charging me the penalty, plus the high interest rate (26%)-----------
The phone calls continued with the rude people threatening me with my account is in collections. I called my banker crying and he did not want to do anything about it. After many calls to him he finally called the finance company and told me if I made one pmt of 235.00 that my loan would be current. Again he lied. They sent me no statements until Aug 2013, the first one I got stated that I need to pay almost 400.00 (two pmts for the month of Aug)
I am on social sec. and cannot afford this. I am in the process of trying to sell my car before they take it away. There is a buyer but we need the title to be sent to the bank here in Henderson, by Mon. Aug19th to make the deal. One banker said that it can be sent overnite, and the other bankers tell me not so, it will take 4 days at least. If its not here by then , the buyer will be gone to Europe for 30 days and I lose the sale, can't make the almost 400 pmt and might lose my car.
I am just sick about this and would like to sue them, but no money for legal fees. The phone calls continue. I call them and the first thing they say is "your account is 26 days late" I tell them it is not late. I have made all my pmts just that two of them were short that totals 100.00 and my statemenet shows I owe almost 400.00 for this month.
I really need some help. I do have high blood pressure and my readings have be very high, I do take medication but it won't help me because I am in a contant state of panic, and frustration and losing a lot of sleep. thank you ---------maybe this letter will let the public know not to do any business with Wells Fargo--------
This report was posted on Ripoff Report on 08/15/2013 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wells-fargo-bank/phoenix-arizona-85038/wells-fargo-bank-phone-harassment-person-to-person-harassment-threats-phoenix-a-1076093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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