Dear Sir/Madam, (ATTENTION MANAGEMENT),
I just wanted to run this by you, since you refused to work with me. My wife and I purchased a 2000 BMW Z3 through Sil-Te-Har Motors Dealership in 2012. We put less then 4000 miles on this vehicle since its purchase and paid $4,000.00 down and over $4,000.00 in payments. ( PAID OVER $8,000.00 since its purchase, and drove it less than 4000 miles total.)
This vehicle was supposed to be in full working condition as per the Dealers's representations, but purchased as is any used vehicle, ie. "as is". It had almost 49 thousand miles on it when purchased, and when it was repossessed, it had less then 52, 000 miles on it. The vehicle stopped running properly, and I put it on an automotive computer analyzer interfacing the on-board car computer. The vehicle was not drivable and/or dependable, and it sat in our driveway unused. It stated that cylinder number 1 was not firing, and that the Oxygen sensor for bank 2 was defective. It also gave me an additional 7 BMW computer codes for further defects. On top of this, this vehicle needs a new water pump, timing belt, idler pulley, and tentioner pulley, plus a full tune up, and replacement of ignition coil number one. It also has an intake leak between the intake manifold and the engine.
I was willing to put the money into the vehicle when I receive it next month ( December, 2013), and pay the Invoice balance off in FULL as of October, 2013 invoice. Instead of working with me, you re-possessed the vehicle without the knowledge of myself and my wife. On paper you have that right, but as a business decision, you are very much in the wrong.
I have tried to contact your firm for weeks now, you refuse to answer my emails, and when I call the 1-800-289-8004 and your repossession number of: 1-888-937-9992 you put me on hold for between 10 and 15 minutes, and when I get a hold of someone, they are extremely rude and un-businesslike. I graduated from law school back in 1982 , and will not tolerate your un professionalism as a bank and a business. You repossessed the vehicle without obtaining the keys which work the automatic door locks. Mrs. Dayle at your Colorado office stated that the vehicle is "our car" .
So I will put it to you this way: what do you suggest you do as a party to this matter at this juncture? I see a major bad faith case.
Sincerely, Jeff Pollak