Wells Fargo Home Mortgage unbelievable loan principal crediting and bad customer service Usa usa

I took out two loans from Wells Fargo in the spring of 2005. I paid additional payments and principal during 2005. In December of 2005, I noticed that I didn't owe a payment until spring of 2006. I called the company and asked that they audit the accounts (2) and credit the additional payments and additional principal to both accounts when they had been paid and received. It's gone down hill since then. I made the December payment and the January payment.

I went out of the country January 2006. I had forwarded my home phone number into my cell phone. I got about 2 calls a day from Jan 17 on. Very embarassing and humiliating to be on the beach and your friends wonder how you can be on vacation and don't pay your mortgages. This continued for many days. I explained that I was out of the country, that my accounts were current and that I would be back in the country on February 10. Please don't call me again until February 10. And the calls continued. Day after day.

Usually 2 a day because I have 2 loans. I am on my third investigation into what Wells Fargo has done with the accounts. Don't ever send 2 coupons (or more) with one check to Wells Fargo. They have a machine that opens the mail and only takes out 2 pieces of paper. I have spent almost 3 hours on the phone with them since Monday night (this is Wednesday night) and have gotten 5 more denegrating phone calls from them. I am refinancing - but in the meantime, I am a professional - Realtor - for almost 33 years - I work about 60 hours a week - this is now affecting my sanity and peace of mind. Every time they call, I have to answer about 20 questions so they can be sure that they have reached the person whom they have dialed before I can even get a word in edgewise. I'm angry, fed up, won't ever give them another bit of business (and I used to give them lots) - and quite frankly, so p.o.'d that I'm beside myself.

My blood pressure is off the charts and I know that even though the accounts in question are under 'investigation' and they've offered to put them on a 'no call' list, i get to face this again tomorrow. . .and the next day. . .and the day after that. This has been going on for over 2 months. They have over $3000 of my money in what they call a 'suspense account'. And I don't owe a payment until April 2006. But the calls continue. Their call center is unmerciful. The people who work there are brutal. How can I get to the President of this Company and make a plea for consideration and mercy?

Lana
Spokane, Washington
U.S.A.