Report: #1410749

Complaint Review: Wells Fargo

  • Submitted: Tue, November 07, 2017
  • Updated: Tue, November 07, 2017
  • Reported By: Christine — Vestavia Alabama United States
  • Wells Fargo

    Birmingham, Alabama
    United States

Show customers why they should trust your business over your competitors...

This bank protects scammers and refused to help me get $2700 back that was stolen from me. The bank knew that the account was committing fraud and stealing from others just like me but still allowed them to continue and protect them. I would avoid banking with Wells Fargo at all costs. They have been shown to condone unethical practices in the past and I have seen it myself. I have a police report and the bank even has notes on the account that stole from me that it has done the exact same to others but Wells Fargo refused to assist in any way to help or stop this practice. I am sure others will have the same happen to them due to the blatant disregard of ethical banking.

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This report was posted on Ripoff Report on 11/07/2017 08:35 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Because wells fargo are felon scammers themselves that is why they rule in the scammers favor they rob their own bank and terrorize the customers but they don't get arrested

AUTHOR: Anonymous - (United States)

Wells fargo employees rob their own bank and terrorizes their own customers kind of like when a man robs a bank and holds the customers hostage and terrorizes them. But they go to prison for life while the felon trash employees at wells fargo remain free and having been indicted on anything. Wells fargo will deny of course they haven't committed no wrong doing like they always do.

Its pure evil and sickening.

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#2 Consumer Comment

Not Sure I Understand

AUTHOR: Jim - (United States)

The 1st thing the bank would have done in a situation like that is shut down the account and open a new account; a scammer targeted one of my family members and we shut down the account - end of story.  No more stealing.  In fact, every bank out there would have shut down your account and opened a new account if you had gone into a branch and indicated your information had been compromised - before anything was stolen.  Nowhere in your complaint does it indicate the bank shut down the account and proceeded to open a new account for you.

Now, if you provided someone with your banking information and someone took your money with your authorization, only to realize afterward that you were scammed out of money, there is no way for the bank to retrieve that money.  Further, the bank cannot and does not monitor individual transactions to determine if there is a scam going on; such actions would violate several privacy laws.  The individual account holder is responsible for the funds in their account.  It is also fairly impossible for the bank to stop such transactions because the bank literally has NO WAY to determine if there is a scam being perpetrated, even if it knows of a particular scam going on because the transaction may look like a scam, but it also may not be one.  Police reports are nice to have, but it won't stop anything.  The person who stole from you changes his/her name, company name, and everything else, so the scam continues and the authorities have no way to find out where the money went.  The money can't be retrieved, as the account the money was sent to was cleared out.

The lesson here is not that the bank was unethical; if you authorized the transaction in question, then the bank has no choice but to allow the transaction to proceed.  They did exactly as you requested.  Even if the bank said, "are you sure(??)" to every transaction - aside from the immense delays in processing transactions, such a question would not stop a scam from happening to you.  The lesson here is be careful with whom you communicate with and send money to, or receive money from.  It's your money.  Best of luck to you....





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