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Report: #808566

Complaint Review: Wells Fargo - Internet

  • Submitted:
  • Updated:
  • Reported By: msaul26 — sioux city Iowa United States of America
  • Author Not Confirmed What's this?
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  • Wells Fargo Internet United States of America

Wells Fargo Closes Accounts without notice, Internet

*Consumer Comment: Funny

*Consumer Comment: This is your problem

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Hi,  this is my first post here but heres my story.  I havent had an issue until today.  I woke up about 3:30 in the morning  to check my wells fargo account because I was expecting a direct deposit.  Well the DD came through and so I thought I would order a computer via online retailer.  Well the card was declined.  I had over 2 grand in the account and the computer was only 566 and I thought maybe I was over my limit.  So I said I will take the money out later. 

I then went to another online retailer and order a battery that was 56.00 that my computer was needed.  I got through the prompts and entered my information.  Card declined.  I was like WTF.  my wife woke up and said whats wrong.  I told her my debit card isnt working so she went and got hers.  Her card too was declined.  I then called wells fargo and they prompted for my wells fargo debit card number and it wasnt associated with any account. 

I then got directed to a girl which she sounded like she was from india.  She then placed me on hold to see why my DC was declining.  She came back on the phone and said that the card wasnt in the system.  I said why isnt it in the system,  I have had this account since 2009 and have had no problems with the account and I have had excellent customer service before today.  She again placed me on hold to check her resources. 

She came back and said that the card hadnt been used for 5 months.  Well I do not use my debit card for transactions my wife pays the bills.  So I said please reactivate my card.  She then placed me on hold again to do that.  She comes back and tells me that the DC was closed out due to numerous overdrafts.  I admit I have a wife that likes to check her card balance at non wf atms causing a buck or two in overdrafts and we always take care of the negative balances because we have direct deposit.  I then request to speak to a supervisor. 

She asks me why I want to speak to a supervisor.  I said because I am pissed off and I want to speak to a supervisor its my right as a customer to speak to a sup if I request one.  She asks me again why do I speak to a supervisor.  I then said because and if i did not get one I was going to go down to my wells fargo branch and close my account.  I then was placed on a hold to get sup.  She came back again after a 5 minute hold and said my supervisor is on a phone call.  I said I dont care what you have to do get me a supervisor now.  She places me on a 3 minute hold and disconnects call.

So I call back in I speak to a nice lady.  I ask for her supervisor telling her the same issue and she gets her supervisor directly on the phone.   So I said to the sup.  My DC was cancelled and I needed it reactivated due to some bills I have to pay.  She then told me that I had to go to the local branch and reapply for debit cards for both me and my wife.  I then said is there any fees she said I dont think so.  I dont think so?  I am not paying for something they closed without my knowledge or permission.  So I have to go down there and get my debit cards reactivated or replaced.  If my debit cards cost me.  I will close my account down because I am not paying for their error and dumb mistake.
       

This report was posted on Ripoff Report on 12/13/2011 04:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo/internet/wells-fargo-closes-accounts-without-notice-internet-808566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Funny

AUTHOR: Cory - (U.S.A.)

POSTED: Tuesday, December 13, 2011

"I admit I have a wife that likes to check her card balance at non wf atms causing a buck or two in overdrafts and we always take care of negative balances because we have direct deposit". There's just so many things wrong in that statement. I see where your wife uses the card until it's out of money. She has to constantly check the balance to see if there is any money left in the account, that she can spend. She has no clue how much money is left in the account and if it runs into the negative Well, what's the big deal? Eventually the direct deposit will refill the account AND start the whole cycle over again. In the old days, you got one or two NSFs or overdrafts and a bank would drop you. See that's the problem, You and your wife seem to think it's just fine to run your account in the negative until your next direct deposit comes. A total lack of resposibility for your actions. Blame the bank. Do them a favor and close your account.

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#1 Consumer Comment

This is your problem

AUTHOR: Robert - (U.S.A.)

POSTED: Tuesday, December 13, 2011
I admit I have a wife that likes to check her card balance at non wf atms causing a buck or two in overdrafts and we always take care of the negative balances because we have direct deposit.
-
Contrary to what you may think over drafting an account is a serious matter with banks.  They got tired of your constant overdrafts and decided they no longer want you as a customer.

I will close my account down because I am not paying for their error and dumb mistake.
- I probably have some bad news for you.  This was most likely already taken care of for you.  When you go down to the bank they will tell you that your account has been closed for this same reason.  While you don't want to hear this most likely they are also going to tell you that they are going to hold your funds for a period of time to make sure that you have no other debits coming in.  Yes they do have the right to do this. 

Now if it is truly just your debit card and they do give you access the remainder of your balance consider yourself very..very lucky.  Because based on what you have described that would not be the norm.

I am not paying for something they closed without my knowledge or permission.
- Guess what they don't need your permission or inform you in advance.

Sorry if this sounds a bit rough but it is the reality of your situation.  Regardless of if it was just your debit cards or the entire account this situation was not caused by the bank.  It was caused by your wife who instead of keeping a written register used the ATMs to check her balance causing the overdraft fees.

The best advice is to take this as a lesson learned.  You need to start using a Written Register where you write down all of your transactions as you make them, thus you don't need to check your balance at an ATM because you know what has been spent.  If you don't do this and get back into the situations of numerous overdrafts I am sure you will be back in a few months when your next bank does the same thing.

Oh and before you ask no I do not work for this or any other bank.
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