Report: #1079156

Complaint Review: Wells Fargo

  • Submitted: Mon, August 26, 2013
  • Updated: Mon, August 26, 2013
  • Reported By: MattV — Arizona
  • Wells Fargo


Wells Fargo Been Stealing from me for over a year now Nationwide

*Author of original report: More Info

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I have been an account holder with Wells Fargo for over 3 years now, and have 1 personal and 2 business accounts with them.  When I had set up the accounts I had set them up for free as long as I had money transferring from my debit account into a savings account.  About 18 months ago they started charging all my accounts a monthly fee for no reason and with no notice.  I went into the bank several times and they always said it was fixed, and then a month or two later the charges would start appearing again.  I would go back in and settle it, and the charges would start up again.  I did this at least 5 times. 

It appears I wasn't baby sitting my account enough because low and behold they have started charging me the service fee again.  When I was on the phone with representative they said they could do nothing and needed to go into the branch office.  I explained that I had been in the branch office several times and these charges kept popping back up.  She said there was nothing she could do about it.  Now I am out several hundred dollars and no one can do anything about it.

As if that wasn't enough, they wrapped me up in another scan.  For several months some company thats an "identity theft" protection company (called Trilegiant Corporation) started charging my account.  At that point I did some research and found them to have 1000's of complaints from other consumers where they were being charged by this company, so I called and had them reissue me a new debit card.  So, I now find out that they have been charging my card since I got a new one reissued.  The Wells Fargo representative said they often give out a clients account information to this company so they can enjoy "uninterrupted" service.  What a crock!

I am now fighting it, but they claim there is little they can do, and even though this company has 1000's of complaints Wells Fargo is defending them.  I cannot even explain how angry I am, and between these two actions on Wells Fargo pulling shady business dealing and allying with a company that is obviously scam artists, I am out well over 500 dollars.  I am closing my accounts with them today, and I recommend you not get into bed with any company that would act like this, especially if they are a financial institiution.


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This report was posted on Ripoff Report on 08/26/2013 12:18 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

More Info

AUTHOR: MattV - ()

So, I went into the bank and they informed me that they the reason I have been charged monthly service fees was because of clerical errors.  For one account they had attached one of my debit cards to the wrong account, and to be eligible for free checking you need to have a debit card attached.  For my other account they set up the automatic transfer at $75 dollars, and it was supposed to be $100.  2 Clerical issues, both on Wells Fargo side.  The most they would refund me was for 2 months, so they kept the 6 months of back charges on there and refused to do anything about it.  Based on this experience I decided to close my account with them as they had repeatedly pulled this stunt.

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