Wells Fargo Letter Wells Fargo Should have written instead of falsely blaming my wife for mistakes by the bank. San Francisco, California

Dear Mr. I.

 Owing to an error in our "fraud alert" system, we failed to pay your check #5749 of 10 May 2012 to Walmart.    There followed a series of mistakes by our bank which most unfortunately caused you considerable harassment a week after a heart operation, waste of your time, waste of money and the highly unfair misery of dealing with a collection agency. 

All this occurred despite your perfectly good check, your 800 credit rating and decades as our good client. We apologize.

 Our errors included:  1. Telephoning Mrs.I. for confirmation and only stating that Wells Fargo was asking for private information.  Suspecting a scam, Mrs.I. correctly hung up. Our failure to immediately provide positive identification is inexcusable. We apologize.

2.  We failed to follow up by contacting your Wells Fargo personal banker who would have instantly sorted out the matter. We apologize.

3.  We failed to review your record of payments which would have revealed that the fraud alert was erroneous.  We are embarrassed that you were told that the fraud alert was caused by a large payment when a six month review of your payments through 30 September 2012 showed that 30.23% of the checks written on the same account were for greater amounts than check #5749.

And since your name appears at the top of the check, we could have contacted you.

We are aware of the description of Wells Fargo's behavior by Judge Elizabeth Magner as "highly
reprehensible" and are now determined to behave well.  We understand that we inadvertently damaged the editing of the recentlycompleted granite "History of the United States of America".

After seeing the Museum of History in Granite via historyingranite.org, we agree with the praise of a Supreme Court Justice, two Commandants of the Marine Corps and the President of Princeton University whose letters you
have.  Since you do not ask for moneys for yourself, we enclose a small tax-deductible check for the project in full settlement of the incident, and hope that you will remain our client.
                                                                
Sincerely,

WELLS FARGO who did not write the  letter, did not apologize and instead  twice wrote false information about my wife.