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Report: #849491

Complaint Review: WEN by Chaz Dean - Internet Internet

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  • Reported By: 5YearsTooLong — Staten Island New York United States of America
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  • WEN by Chaz Dean Internet United States of America

WEN by Chaz Dean Guthy Renker Over $1300 Taken From My Account In One Year for Sample Products. Internet, Internet

*Consumer Comment: 2012 Guthy-Renker WEN Hair Products

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 At about the time when Wen hair products first showcased their hair pomade's etc., they had offered for free delivery sample of a few different hair products (which I still have in my possession) with the exception of paying shipping and handling.

When I had called to order a sample, the operator at the time asked for my credit card info so to pay the S&H. At no time during that call did she tell me any "catches" or "fine print" warnings; not even to call back as an obligation to cancel a 30 day trial fee (Although there wasn't one).

I still have the samples till this day for two reasons; 1. The product does not mesh well with my hair; and 2. I kept as proof being as I had a hard time suing the company for the amts. they ripped me off for.

I realized one year after I had ordered the samples, that over $100 per month was being deducted from my bank account after I had lost my job and funds I had left were one day gone.

When I called my bank asking who'd deducted my monies, the operator told me the hair company Wen has been taking over $100 per month from my account for the past year.

So I call them, and the operator on the other line gives me jibberish as to how I'm obligated to paying the company these phenominal fees each month simple because I agreed to pay with credit card for the samples; can you believe it; over samples; I was obligated to pay some sort of "initiation" fee just to have samples mailed.

I told her it was against the law and it was not acceptable what they've been doing. I then cut her off from her trying to talk over me and tell her to take my name and info out of their system. Infuriated, I called my bank telling them to put a stop to their deductions and then contacted he better business bureau.

Only problem at that time, I didn't have any extra funds to file the paper work, etc. Until Wen mysteriously started coming back onto the tv ads recently, I had got caught up with work and all, and forgotten about pursuing this company for all the monies they've taken from me. I have the products as proof, still at the same address after all these years too.

I'd like to set up a petition to go about bringing this bogus company to court and refunding me my monies. Anyone who'd be interested in helping me get started with this please get n touch with me.

This report was posted on Ripoff Report on 03/06/2012 10:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wen-by-chaz-dean/internet/wen-by-chaz-dean-guthy-renker-over-1300-taken-from-my-account-in-one-year-for-sample-prod-849491. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

2012 Guthy-Renker WEN Hair Products

AUTHOR: Eagan, MN - (United States of America)

POSTED: Monday, September 24, 2012

I spent sometime on the phone with Guthy rep this morning.

My 1st issue was how they start billing you in 3month worth of products.  I agreed to a monthy charge of one thing and after the second shipment, I recived a larger bottle of everything  according to her it was (3-month supply and the bill was over 99.00 dollars)

Now being a honest person , after having to move foreclosure not working ... I paid to have this sent back along with a return recepit and NOW they are telling me.  You missed the 60 day deadline, and if I pay the 99 dollars and some change then they would send the product back to me. 

Something is wrong with this picture !!

Make sure you are getting a delivery confirmation on these guys... Guthy-Renken.. But were is the owner through all of this.. I loved the product but not that much... Chaz were are you ????

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