• Report: #849491
Complaint Review:

WEN by Chaz Dean

  • Submitted: Tue, March 06, 2012
  • Updated: Mon, September 24, 2012

  • Reported By: 5YearsTooLong — Staten Island New York United States of America
WEN by Chaz Dean
Internet United States of America

WEN by Chaz Dean Guthy Renker Over $1300 Taken From My Account In One Year for Sample Products. Internet, Internet

*Consumer Comment: 2012 Guthy-Renker WEN Hair Products

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 At about the time when Wen hair products first showcased their hair pomade's etc., they had offered for free delivery sample of a few different hair products (which I still have in my possession) with the exception of paying shipping and handling.

When I had called to order a sample, the operator at the time asked for my credit card info so to pay the S&H. At no time during that call did she tell me any "catches" or "fine print" warnings; not even to call back as an obligation to cancel a 30 day trial fee (Although there wasn't one).

I still have the samples till this day for two reasons; 1. The product does not mesh well with my hair; and 2. I kept as proof being as I had a hard time suing the company for the amts. they ripped me off for.

I realized one year after I had ordered the samples, that over $100 per month was being deducted from my bank account after I had lost my job and funds I had left were one day gone.

When I called my bank asking who'd deducted my monies, the operator told me the hair company Wen has been taking over $100 per month from my account for the past year.

So I call them, and the operator on the other line gives me jibberish as to how I'm obligated to paying the company these phenominal fees each month simple because I agreed to pay with credit card for the samples; can you believe it; over samples; I was obligated to pay some sort of "initiation" fee just to have samples mailed.

I told her it was against the law and it was not acceptable what they've been doing. I then cut her off from her trying to talk over me and tell her to take my name and info out of their system. Infuriated, I called my bank telling them to put a stop to their deductions and then contacted he better business bureau.

Only problem at that time, I didn't have any extra funds to file the paper work, etc. Until Wen mysteriously started coming back onto the tv ads recently, I had got caught up with work and all, and forgotten about pursuing this company for all the monies they've taken from me. I have the products as proof, still at the same address after all these years too.

I'd like to set up a petition to go about bringing this bogus company to court and refunding me my monies. Anyone who'd be interested in helping me get started with this please get n touch with me.

This report was posted on Ripoff Report on 03/06/2012 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wen-by-chaz-dean/internet/wen-by-chaz-dean-guthy-renker-over-1300-taken-from-my-account-in-one-year-for-sample-prod-849491. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

2012 Guthy-Renker WEN Hair Products

AUTHOR: Eagan, MN - (United States of America)

I spent sometime on the phone with Guthy rep this morning.

My 1st issue was how they start billing you in 3month worth of products.  I agreed to a monthy charge of one thing and after the second shipment, I recived a larger bottle of everything  according to her it was (3-month supply and the bill was over 99.00 dollars)

Now being a honest person , after having to move foreclosure not working ... I paid to have this sent back along with a return recepit and NOW they are telling me.  You missed the 60 day deadline, and if I pay the 99 dollars and some change then they would send the product back to me. 

Something is wrong with this picture !!

Make sure you are getting a delivery confirmation on these guys... Guthy-Renken.. But were is the owner through all of this.. I loved the product but not that much... Chaz were are you ????
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